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WE are in the process of purchasing a new hot tub. Does anyone have an opinion on the ARCTIC SPA - we are looking at the SUMMIT or TUNDRA model with SPA BOY. Because the hot tub will be at a second home we were interested in the ability to remotely connect to the hot tub to control the heat through SPA BOY. this is one of the main reasons for looking at ARCTIC SPA. All this said I've seen some REALLY BAD reviews on both product quality and service for Arctic Spa - would appreciate any feedback?
I was looking at arctic briefly. It seems like a very well built hot tob with a hard top cover and perma-base. I heard their wifi connection which spa boy depends on is flaky. the dealer suggested I run a hard-wired internet cable directly to the spa. No thanks. That wasn't the dealbreaker for me, but it made me wonder that the spa boy (which they market as their killer feature) had such a fatal flaw.Ultimately I ruled them out because their shell designs felt confining.
As an Arctic Spa Dealer for over 18 years there is no other spa I would sell. Both Summit and Tundra are the same price if you have the same options. The Summit is the #1 selling Arctic Spa because of the super comfortable shuttle seats. The Tundra is my best selling spa is its got a bigger foot well. They are super energy efficient! Have cabinets that aren't only beautiful but last! The remote feature is fantastic if you aren't at you home all the time. What bad reviews have you seen? When were they? I can help explain what Arctic has done to solve any issue. Also who was the dealer? Always do research on the actual dealer cause any spa manufacture can have bad dealers as well. Good luck!
Quote from: Hot Tub Guru on August 28, 2017, 07:48:29 pmAs an Arctic Spa Dealer for over 18 years there is no other spa I would sell. Both Summit and Tundra are the same price if you have the same options. The Summit is the #1 selling Arctic Spa because of the super comfortable shuttle seats. The Tundra is my best selling spa is its got a bigger foot well. They are super energy efficient! Have cabinets that aren't only beautiful but last! The remote feature is fantastic if you aren't at you home all the time. What bad reviews have you seen? When were they? I can help explain what Arctic has done to solve any issue. Also who was the dealer? Always do research on the actual dealer cause any spa manufacture can have bad dealers as well. Good luck!I've read a number of reviews on quality issues customers are experiencing - to Arctic's defense I suspect most people do not post positive comments and complaints are more common in reviews. That said, some of the major complaints are 'poor connectivity of the spa boy system', 'continuous replacement of the salt cell' and 'poor service with dealers'.In terms of which model to choose, we have a family of 4 (with 2 young kids); we like the Tundra because of the large footwell so the kids can move around and the fact it has 7 seats. The spa will be used by young kids (under 10 years old) mostly - our kids and their friends - our main concern with the Tundra is we've been told the seats at VERY DEEP (or at least one is VERY deep). With the tallest in the family at 5'6" and the fact mostly kids will be in the tub who are about 4'6" and smaller we are worried the tub seats on Tundra may be an issues (too deep). In terms of the Summit the concern is there are only 6 seats - on the plus side we are thinking the seats in the Summit would be not as deep and the bench design for 3 of the seats may be a plus for fitting a bunch of small kids.Appreciate any thoughts on which design you think would work better and/or comments on the negative review issues.
Tundra vs Summit the great debate. I'm 5'6 my wife is 5'4 we have a Tundra. You need to sit in the tub see what one suits your needs better. The good thing is they are the same price if there the same options. The Summit is Arctic Spas #1 selling spa where the Tundra is my #1 selling spa.
Quote from: Hot Tub Guru on August 30, 2017, 04:20:43 pmTundra vs Summit the great debate. I'm 5'6 my wife is 5'4 we have a Tundra. You need to sit in the tub see what one suits your needs better. The good thing is they are the same price if there the same options. The Summit is Arctic Spas #1 selling spa where the Tundra is my #1 selling spa. No offense intended but the poster would be well advised to sit in multiple brands wet to see which feels best.
Quote from: Tman122 on August 30, 2017, 05:55:53 pmQuote from: Hot Tub Guru on August 30, 2017, 04:20:43 pmTundra vs Summit the great debate. I'm 5'6 my wife is 5'4 we have a Tundra. You need to sit in the tub see what one suits your needs better. The good thing is they are the same price if there the same options. The Summit is Arctic Spas #1 selling spa where the Tundra is my #1 selling spa. No offense intended but the poster would be well advised to sit in multiple brands wet to see which feels best.You state you're looking at 2 Arctic models but then bring up concerns about them but don't mention what else may be available to you. Arctic may be the spa for you in the end and I'm not knocking them in any way but the best approach when spa shopping is to start with an open slate where you review all/most of the major brands in your area and then wet test at the couple dealers that seem to give you what you need. If that ends up being Arctic then that's great but by opening yourself up to everything available to you at least you know you've kicked the tires of multiple brands and that the spa you end up choosing won by its merit rather than by default because you only reviewed one brand.
THE PUMPS ARE ON THE OUTSIDE UNDER THE STEPS. I heard the benefits on servicing for the pumps but with Canadian winters I'm not a fan of the equipment being external to the casing.