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So confusing.. I visited a Hot Springs dealer last night (Spas by Renee) and they we're very nice.. and the product looked solid.. Supposedly, they are also the only company in Vegas that directly services what they sell (been selling HS for 30 years).. but that might be BS.. Anyhow.. another dealer (Creative Spas - seems like exclusive Artesian dealer in vegas), only sells Artesian.. and given Artesian is local.. is probably worth a look.