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I ended up speaking with Denise, who informed me that their current promotion does in fact requires payment in full by cash or check. She then went on to say 'I'm sure the sales person would have mailed you a contract after you mailed the check'. When I explained to her how utterly ridiculous this concept was, she said "well, i'm not concerned if you take your business elsewhere. And need to be careful what you post on yelp, thats what lawyers are for". So much for Denise being reasonable. Seriously?!!! This is the worst company I've ever dealt with.
Yeah I was very surprised. I expected her to at least agree to 50% up front, 50% upon delivery. shocking. On the other hand, Jay at precision pools has restored my faith in the hot tub industry. He's been fantastic. I am not totally sold on caldera or marquis, but I'm considering purchasing from his store based solely on the excellent service I know they would provide.
Quote from: silversun on August 17, 2017, 04:08:26 pmYeah I was very surprised. I expected her to at least agree to 50% up front, 50% upon delivery. shocking. On the other hand, Jay at precision pools has restored my faith in the hot tub industry. He's been fantastic. I am not totally sold on caldera or marquis, but I'm considering purchasing from his store based solely on the excellent service I know they would provide.I know Jay too. He and I hung out at the Caldera dealer conference this past year. He's a great guy. He's always posting tons of helpful stuff on Facebook too for his customers
Quote from: d00nut on August 17, 2017, 07:58:41 pmQuote from: silversun on August 17, 2017, 04:08:26 pmYeah I was very surprised. I expected her to at least agree to 50% up front, 50% upon delivery. shocking. On the other hand, Jay at precision pools has restored my faith in the hot tub industry. He's been fantastic. I am not totally sold on caldera or marquis, but I'm considering purchasing from his store based solely on the excellent service I know they would provide.I know Jay too. He and I hung out at the Caldera dealer conference this past year. He's a great guy. He's always posting tons of helpful stuff on Facebook too for his customersSmall world this hot tub business is. If you are heading to conference this year let me know. Be nice to put faces with the people I see on hear all the time. Or maybe I will see you in the caymans in February!
Quote from: Hottubguy on August 17, 2017, 09:16:54 pmQuote from: d00nut on August 17, 2017, 07:58:41 pmQuote from: silversun on August 17, 2017, 04:08:26 pmYeah I was very surprised. I expected her to at least agree to 50% up front, 50% upon delivery. shocking. On the other hand, Jay at precision pools has restored my faith in the hot tub industry. He's been fantastic. I am not totally sold on caldera or marquis, but I'm considering purchasing from his store based solely on the excellent service I know they would provide.I know Jay too. He and I hung out at the Caldera dealer conference this past year. He's a great guy. He's always posting tons of helpful stuff on Facebook too for his customersSmall world this hot tub business is. If you are heading to conference this year let me know. Be nice to put faces with the people I see on hear all the time. Or maybe I will see you in the caymans in February!Working on that my friend! I pm'd you my info