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Im also in the DC area and you should talk to Dave at Home Escapes in Herndon if you have not. I think he can do better on the Caledera price and he was our favorite of all the hot tub sales reps we met. We were on the verge of getting the Cantabria (on paper) but then my husband did not love the wet test - I think it just didnt fit his extreme size well (6'7" and 275lbs) and the jets were not powerful enough for him. I really liked it however. I also really liked the Geneva which I also wet tested at the same place (too small for our family). I liked the motion on the lounger but I think the regular Geneva lounger was really nice too so I wouldn't buy a lot more than you need just for that.
Just for the record. The Geneva is designed to be a “circuit” tub. Meaning each seat works a different set of things in your body. If you want the works the idea is say every 10 minutes you move to the next station and by the time you get around the tub you are done. I have used ours like that and it does work every area of your body.
Quote from: bud16415 on March 29, 2017, 01:13:36 pmJust for the record. The Geneva is designed to be a “circuit” tub. Meaning each seat works a different set of things in your body. If you want the works the idea is say every 10 minutes you move to the next station and by the time you get around the tub you are done. I have used ours like that and it does work every area of your body. You sure your not a Caldera salesman? lolol. You looking for a job?
Quote from: Hottubguy on March 29, 2017, 04:25:43 pmQuote from: bud16415 on March 29, 2017, 01:13:36 pmJust for the record. The Geneva is designed to be a “circuit” tub. Meaning each seat works a different set of things in your body. If you want the works the idea is say every 10 minutes you move to the next station and by the time you get around the tub you are done. I have used ours like that and it does work every area of your body. You sure your not a Caldera salesman? lolol. You looking for a job?Not at all. In fact I have mentioned quite a few times where I was disappointed in some things about the Caldera product I bought. I did a review on their site after having the tub a few days and they sent me some test strips the review was pretty good. After a month I added some comments and they sent me a Tee shirt without asking a size and it was about 4 sizes too small. I had a few more issues at about 6 months and added to my review about how I saw their quality and it was a negative review. I didn’t get a gift but I got a letter saying they couldn’t publish my comments.I expect problems with any complex product like a high end hot tub. But for the price they are charging I expect Cadillac quality for a Cadillac price. If I was buying a low end product I wouldn’t have as high an expectation. If you noticed I put the word “Circuit” in “Quotes” I was never 100% sold on any of the tubs abilities to simulate a massage etc. But then on the other hand running thru the stations / seats is a very good way to enjoy the tub to the fullest. I never tested a Cantabria so I don’t know what the program is all about. I’m not a salesman but I am a product designer and if Caldera was ever interested after a month of owning the Geneva I could have offered them a dozen improvements they could make to the tub some of them rather major items. The one thing I was surprised about is after my last rejected review I was surprised whoever read and rejected it didn’t at least offer assistance with fixing my problem or have someone contact me to talk about an error in their assembly process. The company I work for is 1000 times larger than Watkins and we take costumer feedback very seriously and also costumer satisfaction. I think this isn’t a problem just with Watkins though I’m seeing it in all types of domestic products more and more. As a whole I see hot tub manufactures way to concerned with what you see and not as concerned with what is inside.
That's actually surprising to me as Caldera seems to publish almost all reviews and also addresses the negative ones and tries to help the customer through it. What kind of problems did you have? What are some improvements you would like to see? As a dealer I like hearing the good and bad about them. I think overall Watkins is one of the best companies as far as customer service. I know Ben and Vanessa try helping as much as they possibly can. As far as the t-shirt, they send a email asking what size to send. If you don't reply or it goes to junk mail they may just send whatever they have on hand
Quote from: Hottubguy on March 29, 2017, 09:46:29 pmThat's actually surprising to me as Caldera seems to publish almost all reviews and also addresses the negative ones and tries to help the customer through it. What kind of problems did you have? What are some improvements you would like to see? As a dealer I like hearing the good and bad about them. I think overall Watkins is one of the best companies as far as customer service. I know Ben and Vanessa try helping as much as they possibly can. As far as the t-shirt, they send a email asking what size to send. If you don't reply or it goes to junk mail they may just send whatever they have on handThey publish everything that is filtered through Bazaar voice. Caldera/Hot Spring will post everything that gets through their third party review merchant. If it doesn't meet the terms & conditions, it won't be published. For instance, Bazaar voice won't allow profanity or anything it deems offensive. They do let people know they can resubmit if they change things to meet the terms.I'm pretty sure anyone who hosts reviews online has a third party, otherwise credibility goes out the window. Why did your review get rejected? What did it say?