I recently had technicians come out to clean our hot tub. The tech's drained the tub and refilled it, and left with instructions to add clean solvent once the water reached above 100 degrees Celsius. However, the water temperature never reached above 50 degrees Celsius, further, after a few days we noticed a leak on the diverter. The reason provided for this was possibly a pinched O-ring or something simple like that. On the heating issue, the reason we were provided why the water was heating was the heater relay became stuck and cauterized on the circuit board, hence resulting in no heat after the drain and clean. Whether they did the drain and clean, or we did the, this would have happened the next time the spa had to heat up from cold water. "Heater relays become worn out over time and weak as they have a life span of appx. 100,000 cycles. When the spa is shut off and has to heat up over 50 degrees, that is severe demand on a heater relay that is already weak and this heater relay could have been like this for a long period of time, as they can still send power until they finally cauterize and stop working:.
Is this normal occurrence or could have it possibly been a result of the leak?
We have been provided two quotes 1) Artic Spa Pack for C$1,295.5 and 2) Coast Spa Retro Fit Kit for C$950. Any recommendations? Are we getting ripped off? Thank you to all respondents !!