Welcome to our forum.
95% of them break contract by coming into the local store, I tell them that, they laugh...I point and say their are all the hot tubs go browse if you want but I'm not answering any questions, they get mad and leave...rinse and repeat. We did deliver a few and the story only got worse, It's fine if you want to buy appliances through a buying group but a hot tub requires setup/chemicals/time/knowledge/etc. well DirectBuy CANNOT provide those things even though the customer expected it because they paid $5,000 to be in some sort of "club" so the dealer of course wants to be compensated for those "extras" and people never wanted to pay it...for a consumer who is remodeling homes/owns multiple properties/etc. and is looking for legit discounts I'm sure it's wonderful, for the local dealer it's a big turd sand-which on a bun
Quote from: BullFrogSpasMN on November 30, 2016, 04:16:55 pm95% of them break contract by coming into the local store, I tell them that, they laugh...I point and say their are all the hot tubs go browse if you want but I'm not answering any questions, they get mad and leave...rinse and repeat. We did deliver a few and the story only got worse, It's fine if you want to buy appliances through a buying group but a hot tub requires setup/chemicals/time/knowledge/etc. well DirectBuy CANNOT provide those things even though the customer expected it because they paid $5,000 to be in some sort of "club" so the dealer of course wants to be compensated for those "extras" and people never wanted to pay it...for a consumer who is remodeling homes/owns multiple properties/etc. and is looking for legit discounts I'm sure it's wonderful, for the local dealer it's a big turd sand-which on a bunWhy would you treat them like that? Wouldn't it be in your or your companies best interest to try and earn a customer. Even if they don't buy the spa their is plenty of aftermarket stuff, chemicals and service that they will need down the road. By treating them like scum that pretty much guarantees you will never see them again
Quote from: Hottubguy on November 30, 2016, 10:54:14 pmQuote from: BullFrogSpasMN on November 30, 2016, 04:16:55 pm95% of them break contract by coming into the local store, I tell them that, they laugh...I point and say their are all the hot tubs go browse if you want but I'm not answering any questions, they get mad and leave...rinse and repeat. We did deliver a few and the story only got worse, It's fine if you want to buy appliances through a buying group but a hot tub requires setup/chemicals/time/knowledge/etc. well DirectBuy CANNOT provide those things even though the customer expected it because they paid $5,000 to be in some sort of "club" so the dealer of course wants to be compensated for those "extras" and people never wanted to pay it...for a consumer who is remodeling homes/owns multiple properties/etc. and is looking for legit discounts I'm sure it's wonderful, for the local dealer it's a big turd sand-which on a bunWhy would you treat them like that? Wouldn't it be in your or your companies best interest to try and earn a customer. Even if they don't buy the spa their is plenty of aftermarket stuff, chemicals and service that they will need down the road. By treating them like scum that pretty much guarantees you will never see them againFirst off I don't treat anyone like "scum" buying customers or not, secondly it was an ownership approved decision...we didn't play tour guide to people bypassing us and buying direct then expecting the same level of service buying customers get. We weren't in the business of delivering hot tubs for a $200 profit...these customers spend big money to join this club, you think they are gonna come back and stock up on accessories at retail? Not to mention the contract they signed is in place for that exact reason, so people DO NOT go into local stores and waste a salesman's time. You see it differently and that's fine...Cheers!
I appreciate everyone's replies so far. We're right in the middle of joining and purchasing. I will follow-up soon. Thanks!
Sounds like a bad deal for the HS dealer.