What do you do if the Jacuzzi dealer I have for my 2013 J480 hot tub, that is still under warranty, refuses to come out and do the warranty work and fix my tub. Its been weeks since the parts have come in and he keeps giving me repair dates but never shows up. I call back and leave my number and he doesn't call back. I complained to Jacuzzi and they said I can't switch the dealer and that this problem is between me and my dealer. Do I have to get a lawyer to enforce the contract? Do I go higher up in the Jacuzzi organization? Has anyone else had this problem? I realize warranty work is not as profitable as other types of work, but come on. If he waits until the Fall, what are my options here?
And by the way, do not buy Jacuzzi!! They are now made in Mexico, the electronics come from China and they are absolute crap!! They have already replaced the main computer, both sets of water fall lights and a jet during the first year I had it. Now the main controller is broken, the knob on 2 of the jets that control the air intake is broken, more lights are out including both waterfall lights again, headrest lights, cup holder lights. What a piece of junk. And to think this retails for $18,000!!