Welcome to our forum.
Quote from: MikeK157 on August 16, 2016, 10:25:22 amThe rep from sundance went through the artesian warranty and pointed out all the trouble spots for me. Put a wrench on my plans lolHow kind of him to take the time to do so. What trouble spots did he find exactly?
The rep from sundance went through the artesian warranty and pointed out all the trouble spots for me. Put a wrench on my plans lol
Quote from: Spatech_tuo on August 16, 2016, 11:14:13 amQuote from: MikeK157 on August 16, 2016, 10:25:22 amThe rep from sundance went through the artesian warranty and pointed out all the trouble spots for me. Put a wrench on my plans lolHow kind of him to take the time to do so. What trouble spots did he find exactly?Main concerns were1) No warranty at all for jets although i have read they are approx 10 bucks to replace2) No warranty for milage of repairman and assessment of issue (this one has me concerned)3) Any lighting, pump seals, filters, fuses, shipping charges are not covered4) You can only use their repair manOverall it seems Artesian is a hit and run company. Sell you the product and wipe their hands clean. If anything goes wrong your on the hook pretty much.
Quote from: MarKee on August 16, 2016, 04:15:11 pmQuote from: simonsez1 on August 16, 2016, 09:40:41 amHey Mike,You just reminded me that to take a look at Artesian. The only brands that kept coming for me from my research were Sundance, Hot Springs, Marquis, Bullfrog and Jacuzzi.Having said that, we did our first wet test last night, tried both the Sundance Optima and Chelsee. We liked them both, lots of power (maybe even too much for my wife) with lots of different configurations. To be honest I couldn’t tell much of difference between the two in size and power other than the Optima having a few extra jets.Did you try the Chelsee? What kind of pricing are you getting on the Optima?Next wet test for us will be the Marquis Euphoria.Try the Marquis V94 if you can, as well as the Euphoria.Yes, you're right Markee, we should also take the V94 for a spin, I actually like the looks of this thing, there's not much else like it out there. My problem is the warranty, inferior warranty in my head means lesser quality of components which probably isn't the case.
Quote from: simonsez1 on August 16, 2016, 09:40:41 amHey Mike,You just reminded me that to take a look at Artesian. The only brands that kept coming for me from my research were Sundance, Hot Springs, Marquis, Bullfrog and Jacuzzi.Having said that, we did our first wet test last night, tried both the Sundance Optima and Chelsee. We liked them both, lots of power (maybe even too much for my wife) with lots of different configurations. To be honest I couldn’t tell much of difference between the two in size and power other than the Optima having a few extra jets.Did you try the Chelsee? What kind of pricing are you getting on the Optima?Next wet test for us will be the Marquis Euphoria.Try the Marquis V94 if you can, as well as the Euphoria.
Hey Mike,You just reminded me that to take a look at Artesian. The only brands that kept coming for me from my research were Sundance, Hot Springs, Marquis, Bullfrog and Jacuzzi.Having said that, we did our first wet test last night, tried both the Sundance Optima and Chelsee. We liked them both, lots of power (maybe even too much for my wife) with lots of different configurations. To be honest I couldn’t tell much of difference between the two in size and power other than the Optima having a few extra jets.Did you try the Chelsee? What kind of pricing are you getting on the Optima?Next wet test for us will be the Marquis Euphoria.
Quote from: MikeK157 on August 16, 2016, 07:06:21 pmQuote from: Spatech_tuo on August 16, 2016, 11:14:13 amQuote from: MikeK157 on August 16, 2016, 10:25:22 amThe rep from sundance went through the artesian warranty and pointed out all the trouble spots for me. Put a wrench on my plans lolHow kind of him to take the time to do so. What trouble spots did he find exactly?Main concerns were1) No warranty at all for jets although i have read they are approx 10 bucks to replace2) No warranty for milage of repairman and assessment of issue (this one has me concerned)3) Any lighting, pump seals, filters, fuses, shipping charges are not covered4) You can only use their repair manOverall it seems Artesian is a hit and run company. Sell you the product and wipe their hands clean. If anything goes wrong your on the hook pretty much.Ask the Artesian guy to go through the Sundance warranty and he will also find a bunch of things that you won't like. Salesmanship 101.
Ha! Really? Both Artesian and Sundance promote their UV-C in-line systems that can be combined with ozone to make even less maintenance on their own websites!Also, I wouldn't worry so much about the warranty based on what that Sundance rep went through. Go with the dealer that has the better reputation. They are likely to take care of you in the event you have a problem, even if it falls "outside" the actual warranty description. You can also ask if the dealer charges any mileage fees in warranty. All those warranty statements are written so that the dealer has the right to charge a "reasonable" travel charge. Whether the dealer does or not... is simply up to them.
Yeah, don't fall for that B.S. about the warranty on Artesian. They absolutely do cover their jets and lights. They don't charge shipping for parts either. Mileage charges are built in to every warranty out there. Most dealers waive those charges for a certain period of time and they are usually minimal when they do charge. Also, every single hot tub manufacturer requires you to use their authorized techs. Honestly, the Sundance sales guy is being kind of shady here. That's all B.S. As stated above, they basically have the same warranty. This should not be a deciding factor for you between these 2 spas. They are both top of the line hot tubs and have good reputations. Pick the one that fits your needs best. Also make sure that you are comfortable with the dealer.
As far as i can tell sundance doesnt do the ozonator anymore. Just the clear ray
Quote from: MikeK157 on August 17, 2016, 01:17:08 pmAs far as i can tell sundance doesnt do the ozonator anymore. Just the clear rayYou're right MikeK. I just looked it up and they don't promote it anymore on their website. I know when I was selling it, the rep was pushing adding on ozone with Clear-Ray for even less maintenance... I guess they changed their mind!