Did I just destroy my brand new Spa?

[Jacuzzi Jim]

  I feel for you man!   I think you have done about all you can chemical wise, other than straight muriatic acid on the stain, I have never seen such a thing.   Dealer gave you the chems, and in my eyes should be somewhat responsible for it.  Let them do what they can for it, even though they have tried by the sounds of it.     I think it will go away in time, but how long is that time??     Have you mentioned replacement spa yet or has it come up.   It's not going to be a Bullfrog problem, but a dealer problem.    Hope they can figure it out for you!! 

[FL Person]

  I feel for you man!   I think you have done about all you can chemical wise, other than straight muriatic acid on the stain, I have never seen such a thing.   Dealer gave you the chems, and in my eyes should be somewhat responsible for it.  Let them do what they can for it, even though they have tried by the sounds of it.     I think it will go away in time, but how long is that time??     Have you mentioned replacement spa yet or has it come up.   It's not going to be a Bullfrog problem, but a dealer problem.    Hope they can figure it out for you!!

The dealer is coming tomorrow with "polishing pads."  I'm going to at least see where that goes before I escalate the conversation of liability.

This is what it looks like with the water drained.  You can see the cratered texture.  It appears to me that the acrylic has been chemically burned.

FL Person

[Jacuzzi Jim]

 Have you looked at the MSDS sheet for this product yet?

 Not surprised it's not coming off after the close up, it does look like the acrylic
 is damaged.

[BullFrogSpasMN]

Have you looked at the MSDS sheet for this product yet?

 Not surprised it's not coming off after the close up, it does look like the acrylic
 is damaged.

I agree, but how in the world does a "standard" chemical out of a plain jane startup kit burn acrylic? that's just crazy...I had a customer who let calcium go crazy to the point where we literally had to (with his permission, he was selling the house so he had no choice but to either try this or dispose of the entire spa) pour straight 100% muriatiac acid onto the shell, it got rid of the problem and thankfully it didn't cause any further issues but even straight acid didn't damage his acrylic...this is very odd

[FL Person]

Have you looked at the MSDS sheet for this product yet?

 Not surprised it's not coming off after the close up, it does look like the acrylic
 is damaged.

I linked to the product in my first post.  Here is the link again.

FL Person

[Hottubguy]

Looks like all standard chemicals. I've never seen a chemical do that before to a tub. Wonder what the dealer will find when he looks at it

[FL Person]

I can't claim complete victory just yet but it looks like there is light at the end of the tunnel.  The dealer arrived with white vinegar (Ha! - wishful thinking) and a standard, off the shelf 3M Headlight Restoration kit.  She wants to do this entirely by hand (no power drill or buffer) so it's a slow process. 

But so far, 1000 grit wet sandpaper appears to be slowly working.  She's on her way to buy some more 1000 grit, and will ultimately follow this up with the remaining finer grits and polish that's in the kit - but it appears to be doing the trick.

FL Person

[FL Person]

I'll call it a success.  Compared to what it was, it's a thousand times better.  Compared to new...there are still some specs of orange and some slight discoloration - but when the tub is filled, I'd be surprised if anyone other than me will ever know.

Just glad it wasn't a total catastrophe.

FL Person

[Jacuzzi Jim]

 A big sigh of relief on your side I bet!   Glad they fixed it for you, it's what customer service is like from a good dealer!

[FL Person]

A big sigh of relief on your side I bet!   Glad they fixed it for you, it's what customer service is like from a good dealer!

Yes, I am relieved and yes, the dealer was as responsive as I could have hoped for. 

They are good people.

FL Person

[Water Boy]

Great to hear! Glad that they got it fixed for ya! Now you can just enjoy it! Congrats on the new spa!

[Dr. Spa™ Ret.]

Have you looked at the MSDS sheet for this product yet?

 Not surprised it's not coming off after the close up, it does look like the acrylic
 is damaged.

I agree, but how in the world does a "standard" chemical out of a plain jane startup kit burn acrylic? that's just crazy...I had a customer who let calcium go crazy to the point where we literally had to (with his permission, he was selling the house so he had no choice but to either try this or dispose of the entire spa) pour straight 100% muriatiac acid onto the shell, it got rid of the problem and thankfully it didn't cause any further issues but even straight acid didn't damage his acrylic...this is very odd

I used to get rid of rust stains ALL the time with muriatiac acid. Works well and has no effect on the acrylic. When acrylic is thermo formed it becomes porous. Staining can then get into the pours. muriatiac acid cleanse it out almost instantly.

[FL Person]

I used to get rid of rust stains ALL the time with muriatiac acid. Works well and has no effect on the acrylic. When acrylic is thermo formed it becomes porous. Staining can then get into the pours. muriatiac acid cleanse it out almost instantly.

At this point, I'm inclined to leave well enough alone.  The few remaining specs aren't worth messing with additional acids/chemicals.

FL Person

[htnj]

I'm not saying it's the reason, but I always pre-mix my chemicals before adding them into the tub.
I have a large size mason jar with lid, maybe 32oz.

Add the chemicals to that, scoop up some spa water, lid, swirl to mix, pour slowly into spa. 

[FL Person]

I'm not saying it's the reason, but I always pre-mix my chemicals before adding them into the tub.
I have a large size mason jar with lid, maybe 32oz.

Add the chemicals to that, scoop up some spa water, lid, swirl to mix, pour slowly into spa.

Thanks for the tip.  I'll give that a try.  Better safe than sorry.

FL Person