I have a 9 yr old Hydro Spa MKIII Lexxus spa. I live in the west of Ireland. The original spa supplier went bust several years ago. A year ago a hot tub engineer, the only one I could find, an agent for Canadian Spa, covering our whole area replaced the circulation pump, heater and circuit board and control panel(Canadian Spa) when the spa lost power. I commented on how noisy the pump was and he said it was because it was a more powerful pump. Recently the heater failed again and the controls kept reverting from standard mode to economy mode by itself. but the engineer by now was refusing to answer my calls, or acknowledge my emails. I managed to find an alternate engineer from further afield who at great expense recently came out and replaced the heater element. he mentioned how noisy the circ. pump was and that it sounded like that was the next thing to go. He knew the previous engineer, and said he was full of bs. Sure enough, within a couple of hours of him leaving, the pump stopped working. I rang the 2nd engineer who said the pump should not have been installed as it had a warning label stating 'caution this pump is for use with permanently installed water pools only do not use with storable pools'. He says he can replace it but the cost and his next call out fee and labour costs is something I can no longer justify as my wife and I are pensioners. We have already spent way too much money on it over the last year, particularly as the 2nd engineer cannot guarantee that something else may go wrong. My wife and I are very distressed by the whole affair and are on the verge of giving up on the spa. What I would like to know please is this: is the 2nd engineer right when he refers to the warning label? It is a label not easily visible but I have confirmed it is there. There are no other labels on the pump to tell me its make or HP etc. In the 9yrs we have lived in Ireland having moved from the UK we have become distrustful of many Irish tradesmen, but this has reached a new level.
