Why would you not, or be apprehensive in calling the manufacturer for assistance? They made it...they have the fullest understanding on how it works...they have a customer servie department for just such things.
Pick up the phone and CALL them: 800.817.7727
Or, just sit there and suffer. But, if you choose to, please do so in silence.
Whoa, Hold on there!!!
I never questioned why I should call. Or ever said I didn't want to call.
I asked what Sam's experience was.
But since I can sense prejudgments. Please do allow me to explain...
First of all, I've thought of calling before I wrote the post. But I was already in forum and I thought I'd ask the
friendly forum members what seems to be a simple question.
So it goes I got Sam's reply "call Artesian".
So I did. Phone rang someone answered and I asked for Customer Care. I was told "he" is on the phone. In my head I thought "customer care is one person?" Nonetheless I was offered to hold or get called back. I said I'll hold. Shortly after, Bob answered.
He sounded bored out of his gourd. I proceeded to ask how to use Scenes. He explained that it recalls saved preset scenarios.
So I said that is what I want to do, I would want to know how to set and save scenes. He said either he or nobody knows how to do that because its easier to just press the buttons than to save Scenes. He paused, maybe hoping that be enough to make me go away.
He went through the Artesian manual over the phone looking for instructions, he didn't see anything there. I repeated I've gone through a couple of Artesian manuals myself and didn't find anything also. So after a few seconds he said he is going to contact Balboa and get back to me.
Ok I said and I thanked him. But in my head "yes, of course these are Balboa systems" So I raced over Balboa's website.
Didn't find anything useful there either. So back to waiting for Bob,
Late in the day, Bob emailed me a copy of a Balboa user guide, which was the same as Artesian but under Balboa's name. I quickly responded to Bob. I wrote that I've gone through the manual he sent me and cannot find anything about Scenes just like the Artesian guide. I asked that if i did I miss it if he could kindly point it out to me.
Back to square one.
I find it hard to believe this the first time asked anyone has asked about this feature