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Interesting. The Bullfrog dealer in The Dalles told me that the Marquis (that they sell!) was a notch below Hot Springs. They said everyone in the store owns a Bullfrog. With that attitude I can't imagine them being in the Marquis business for long. If I were to buy one in Portland, who would service it? I live in the Gorge (White Salmon). Hot Springs does do service out here. He said after the first year it's a $50 service charge even for warranty. I have been in retail sales in my past life and the fact that the Bullfrog dealer didn't maintain their filled display model made me question their competency. The Hot Springs guy was really playing up the no bypass feature. He also said the Marquis manufacturing facility was sub-par compared to Hot Springs. But that's why I'm here, to cut through the b.s. Thanks for the thoughtful replies thus far!
Quote from: CCC on December 10, 2015, 01:21:28 pmInteresting. The Bullfrog dealer in The Dalles told me that the Marquis (that they sell!) was a notch below Hot Springs. They said everyone in the store owns a Bullfrog. With that attitude I can't imagine them being in the Marquis business for long. If I were to buy one in Portland, who would service it? I live in the Gorge (White Salmon). Hot Springs does do service out here. He said after the first year it's a $50 service charge even for warranty. I have been in retail sales in my past life and the fact that the Bullfrog dealer didn't maintain their filled display model made me question their competency. The Hot Springs guy was really playing up the no bypass feature. He also said the Marquis manufacturing facility was sub-par compared to Hot Springs. But that's why I'm here, to cut through the b.s. Thanks for the thoughtful replies thus far!That's just a asinine statement. I would put Marquis up against any other manufacturer any day. The Marquis facility in Beaverton is second to none and the engineers and guys who design these tubs incredible at what they do. I've dealt with other brands of tubs in my life and the customer service from the factory has been by far the best. the Marquis signature tubs are unbeatable as far as quality and jet feel. Wet test all 3 if you can and I bet 1 will be eliminated right away and the one won't be the Marquis
I think I am going to cool my jets and rethink this. I think that the Grandee looks like a quality unit, but the only one that I can wet test is a Vanguard. Will that give me enough of an idea to know? My wife is just too bashful to go into a store and wet test. But it's true, $12,000 is a lot of money and I want this to last. I haven't heard anything bad about Hot Springs, though. It seems to be universally acknowledged that they are a great product, as is the Marquis. Still just very curious as to why the local Marquis dealer is so lukewarm on their own product. I think I will call the factory store in Portland and get their side of the story.
Hey Tman, what is your opinion of the Hot Springs vs. the Bullfrog?