A couple of things:
The $1000 is just what was quoted to me by the dealer. I've also been quoted $800 from another moving company, and $700 from a third. We have not even considered this option, or considered renting a trailer, etc, because it was only proposed to us this week. Up until this point, it was 'fix on site', and the labour was going to be expensive. It's easy to get the tub out. No stairs, easy access, etc.
Second, when I did speak with Arctic's warranty department, the manager told me that he had learned the lumber used by the factory was defective. He thought it should be replaced, rather than fixed.
For those of you watching the Facebook thread, there has been a bit more discussion between me and Arctic.
https://www.facebook.com/Arctic.Spas.Hot.Tubs/posts/10153170475737036?comment_id=10153178430232036&reply_comment_id=10153182490867036¬if_t=share_reply
