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Are you saying the distant dealer told you that your local guy would service it? The local dealer can turn you away for service and for good reason. Whoever sells it is responsible for servicing it. Ask that far away dealer how much he will charge you for servicing the tub after the sale because there will almost certainly be a trip charge for that distance (and he may not be out too quickly).
Quote from: Hot Spring Ace on May 22, 2015, 07:37:06 pmAre you saying the distant dealer told you that your local guy would service it? The local dealer can turn you away for service and for good reason. Whoever sells it is responsible for servicing it. Ask that far away dealer how much he will charge you for servicing the tub after the sale because there will almost certainly be a trip charge for that distance (and he may not be out too quickly).Really... So if I buy a car at one Chevy dealer, another dealer might not service it? That suggests that Caldera is not a reputable company. If ANY dealer wouldn't service one of their tubs then they should not be authorized to sell them. What if I moved up from another state and needed service? If this is indeed true, then I will not purchase from Caldera.Shame on one dealer charging SOOO much more for the same tub. If he is not willing to work with me on price (almost $2000 difference) then his loss. I cannot turn down that kind of savings. I won't nickel and dime him for sure, but that is NOT chump change. Why would his price be so inflated? When I asked him, he said that there is more than just the cost of the product built into his pricing like service and support. WHAT! I am paying for service in advance? What if I never need it, do I get that money back. I just find this ridiculous.
Really... So if I buy a car at one Chevy dealer, another dealer might not service it? That suggests that Caldera is not a reputable company. If ANY dealer wouldn't service one of their tubs then they should not be authorized to sell them. What if I moved up from another state and needed service? If this is indeed true, then I will not purchase from Caldera.
Why would his price be so inflated? When I asked him, he said that there is more than just the cost of the product built into his pricing like service and support. WHAT!