Hot spring Envoy hood problems

[Zippyzip]

Hi
Bought new hot tub (Hotsprings Envoy 2013 ) and had it delivered in 29th May, anyway, it nearly killed me today where the hood fell down on me (yes I had put it up correctly) nearly gave me a heart attack.. Anyway not happy, found the catch and lock is broken ... Not impressed one bit. Seeing as it's under warranty should it have a new hood? Terrified that it could of been my 5 year old under that 

[Chas]

Picture will help us help you.

If the tub is new, and you are the first owner, it will be covered under the warranty. Call your dealer.

HTH

 

[Zippyzip]

Hi, thank you for your reply .. It's not new it's ex-demo 2013. It has a warranty. I called them today but got to call them tomorrow about it, as pretty worried every time I'm going to get a smack on the head. Otherwise - lovely tub. Will try to do pics tomorrow.