What's the Best Hot Tub

Author Topic: Hot spring Envoy hood problems  (Read 2635 times)

Zippyzip

  • Junior Member
  • *
  • Posts: 2
Hot spring Envoy hood problems
« on: June 02, 2015, 05:36:59 pm »
Hi
Bought new hot tub (Hotsprings Envoy 2013 ) and had it delivered in 29th May, anyway, it nearly killed me today where the hood fell down on me (yes I had put it up correctly) nearly gave me a heart attack.. Anyway not happy, found the catch and lock is broken ... Not impressed one bit. Seeing as it's under warranty should it have a new hood? Terrified that it could of been my 5 year old under that  :-\

Hot Tub Forum

Hot spring Envoy hood problems
« on: June 02, 2015, 05:36:59 pm »

Chas

  • Mentor Level Member
  • ******
  • Posts: 6481
  • Hot water is Cool.
    • Spas etc.
Re: Hot spring Envoy hood problems
« Reply #1 on: June 02, 2015, 05:57:51 pm »
Picture will help us help you.

If the tub is new, and you are the first owner, it will be covered under the warranty. Call your dealer.

HTH

 8)
Former HotSpring Dealer - Southern Cal.

Zippyzip

  • Junior Member
  • *
  • Posts: 2
Re: Hot spring Envoy hood problems
« Reply #2 on: June 02, 2015, 07:10:36 pm »
Hi, thank you for your reply .. It's not new it's ex-demo 2013. It has a warranty. I called them today but got to call them tomorrow about it, as pretty worried every time I'm going to get a smack on the head. Otherwise - lovely tub. Will try to do pics tomorrow.

Hot Tub Forum

Re: Hot spring Envoy hood problems
« Reply #2 on: June 02, 2015, 07:10:36 pm »

 

Home    Buying Guide    Featured Products    Forums    Reviews    About    Contact   
Copyright ©1998-2024, Whats The Best, Inc. All rights reserved. Site by Take 42