General > Beating a dead horse
Vortex spas My experience good bad and ugly? Please read and respond
frustrated:
UPDATE
In early March I received a phone call from Brian at Vortex. He apologized for the lack of communication and all the delays. He gave me a reason that I'm not sure if I accept completely, but that's an aside.
He offered to deliver the spa to me in person and collect the payment on delivery, which had long since been refunded by my CC company. However, given the time of year we agreed on a two-step payment - partial payment on delivery, and a holdback to be paid in the spring on successful startup and testing, which he will return to do after the electrical hook up is completed. In addition to this, he offered me a reasonable price adjustment for all of the problems (and stress) caused by the delay.
Brian came and delivered the unit on the agreed-upon date. He seemed like a pretty nice guy, and his delivery guy seemed to be experienced and competent. The swim spa is HUGE, and the build quality SEEMS to be good, visually at least.
Due to weather and issues getting the electrician out to complete the electrical hook up, we have not yet managed to complete this project. Brian has maintained contact, and is waiting for me to give him the go-ahead. There were some scratches and scuffs in the acrylic, so he will likely send a guy out to buff those out this week. The electrical should be completed this week as well, and Brian may come out next weekend or the week after to complete the install.
Stay tuned.
Tman122:
Pretty much all bad and ugly so far. Maybe an edit on the title?
Hottubguy:
And only 6 months later then agreed upon. I hope you have better luck with the tub. Actually bewildered as to why you would ever buy one from them after what you were put through.
Jacuzzi Jim:
--- Quote from: Hottubguy on May 04, 2015, 09:18:42 pm ---And only 6 months later then agreed upon. I hope you have better luck with the tub. Actually bewildered as to why you would ever buy one from them after what you were put through.
--- End quote ---
My thoughts as well 6 months ago, I would have told them to pound sand! I really hope this thing runs good for you. Let us know when the guy shows up to buff those scratches out.
frustrated:
Well, after another 6 weeks of delays my Vortex Aqualap is finally running as of this afternoon.
Before you decide to point the finger, the delay actually had absolutely NOTHING to do with Vortex, he's been ready to come out and do the setup anytime since the delivery in March. The delay was caused by problems getting my electrician to finish the work, then municipal inspection requirements for the fence enclosure, etc. coupled with my very busy business travel schedule in the spring.
Brian came out to Ottawa (5 hours from his home base of Quebec City) to get things up and running for me. He made sure everything operated properly, showed me all the the adjustments and the maintenance required, and helped install the cover lifters. He was genuinely interested in seeing me satisfied. He had offered to arrange for an acrylic polishing company to come and buff out the small scratches, but I didn't have time to deal with that this spring... so he offered a substantial discount in exchange. The deal was more than satisfactory for me.
The build quality of the unit seems quite good, the in.touch and in.stream worked immediately, and the pumps seem quiet and powerful. As the water inside is still quite cool, I haven't had a chance to hop in yet... but I plan to on Sunday.
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