I recently bought a hot tub from hot tub superstore uk and it was the S4 version.
Anyway I have had it about 3 months and it has had very minimum use, I take my care with it opening the cover make sure all connectors are unfastened before removing the cover.
Now I did originally notice when it was installed they installed the clips too far to the right not straight under the straps and it looked like it had a bit of tension on there but ignored it and thought it would be ok. as time went on , I noticed the cover had split above one of the straps and in close inspection all the other straps look like they are wearing.
I phoned the company and they have told me I have tried to pull the cover up when it is still attached which is basically aloud of bullshit as I go round the straps one strap at a time to undo them and It has ripped on the corner one when you pull it up from the front!
What do you recon is this wearing because there is extra tension on the cover as the straps weren't installed correctly? and they are trying to pull a fast one ?
