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Quote from: Quickbeam on August 20, 2014, 04:41:31 pmI don’t doubt for a minute that you’ve had an abysmal experience. What I’m saying however, is that you are by far the exception, not the rule. You will find most Hotspring owners on this and other forums are very satisfied with their products. Hotspring has a good reputation and I don’t think someone should be influenced to not purchase a Hotspring product because of “the exception”. Now if Hotspring had wide spread customer complaints, that would be a different matter. But the fact is, they don’t - most Hotspring customers are satisfied.Have you noticed how when someone comes onto this forum to point out the bad quality, design and pricing they're shouted down by the zealots?"Your experience is incorrect because mine hasn't failed yet!" (Oh, and you're also probably not as smart as someone whose spa hasn't failed.)Or the latest comments from today: "It's time to censor the guy who's having the bad experience."
I don’t doubt for a minute that you’ve had an abysmal experience. What I’m saying however, is that you are by far the exception, not the rule. You will find most Hotspring owners on this and other forums are very satisfied with their products. Hotspring has a good reputation and I don’t think someone should be influenced to not purchase a Hotspring product because of “the exception”. Now if Hotspring had wide spread customer complaints, that would be a different matter. But the fact is, they don’t - most Hotspring customers are satisfied.
I'm not shouting you down nor am I a zealot. I don't even own a Hotspring. And I never once suggested you should be censored. In fact I said I didn't doubt you had a bad experience. What I said, and I stand by, is that others should not make buying decisions based on one person having a bad experience.