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Buy anything except a Hotspring spa. In 18 months I've had three serious service problems with my Hotspring Grandee spa. It was an overpriced piece of junk. It is poorly made and unreliable.I regret buying it. If you buy a Hotspring spa you're buying the antithesis of a relaxing spa. It will frustrate and annoy you.
I would not pay much attention to NZArtist. He has a personal gripe with Hotspring ...
Quote from: Quickbeam on August 20, 2014, 02:10:27 amI would not pay much attention to NZArtist. He has a personal gripe with Hotspring ...... because their product, service, quality, heating, cost (both initial and ongoing) and reliability are terrible.Really, ask yourself.... what motivates someone to come onto a hot-tub forum and complain so loudly about a product except that he's had an abysmal experience and would like to save other people from making the same mistake.
If your point is to avoid your particular dealer because they haven't been there for your issues then I understand your point giving you the full benefit of the doubt but if you're trying to say your experience means the manufacturer should be avoided at all costs... then that doesn't make sense.
I dont doubt for a minute that youve had an abysmal experience. What Im saying however, is that you are by far the exception, not the rule. You will find most Hotspring owners on this and other forums are very satisfied with their products. Hotspring has a good reputation and I dont think someone should be influenced to not purchase a Hotspring product because of the exception. Now if Hotspring had wide spread customer complaints, that would be a different matter. But the fact is, they dont - most Hotspring customers are satisfied.
Quote from: Quickbeam on August 20, 2014, 04:41:31 pmI don’t doubt for a minute that you’ve had an abysmal experience. What I’m saying however, is that you are by far the exception, not the rule. You will find most Hotspring owners on this and other forums are very satisfied with their products. Hotspring has a good reputation and I don’t think someone should be influenced to not purchase a Hotspring product because of “the exception”. Now if Hotspring had wide spread customer complaints, that would be a different matter. But the fact is, they don’t - most Hotspring customers are satisfied.Have you noticed how when someone comes onto this forum to point out the bad quality, design and pricing they're shouted down by the zealots?"Your experience is incorrect because mine hasn't failed yet!" (Oh, and you're also probably not as smart as someone whose spa hasn't failed.)Or the latest comments from today: "It's time to censor the guy who's having the bad experience."
I don’t doubt for a minute that you’ve had an abysmal experience. What I’m saying however, is that you are by far the exception, not the rule. You will find most Hotspring owners on this and other forums are very satisfied with their products. Hotspring has a good reputation and I don’t think someone should be influenced to not purchase a Hotspring product because of “the exception”. Now if Hotspring had wide spread customer complaints, that would be a different matter. But the fact is, they don’t - most Hotspring customers are satisfied.
People are here to help, that hasn't changed. If you aren't getting answers from your dealer then try calling the manufacturer, that's why they post their number on their website.