Welcome to our forum.
The two previous posters are dealers, if you can believe that, and I will disagree with both of their posts. You don't have to be a DIY'er to own a used tub. There are hot tub service folks that can help you out who are not dealers. And when your warranty expires, you graduate to a certified DIY'er anyway, unless you pay for continued service from your dealer. Here's my story. We went to 3 local dealers and had 7 wet tests so we knew what my family was looking for. We were going to buy a Marquis Epic if we couldn't find a nice used one. I used searchtempest to look for a used tub. Within the first hour of looking, we found a used jacuzzi that was less than one year old, for half the price of new. The tub was 7.5 hrs away, cost me $300 for gas, but it was all well worth the trip. The tub was on sale at my local jacuzzi dealer for $11,500. I may have gotten the dealer to go down to $10,000, but then I still had to pay sales tax and other small start up fees, so delivered to my house would have been $10,500 to $11,000. I paid $5000 for this tub. If a pump fails or the heater burns out in the next 5 years, I'm still way ahead. The deals are out there, you just have to be patient, or in my case, get lucky in the first hour.
All I'm saying is that there are other good options as to buying new. I'm sorry, but it's in my blood. I like to buy vehicles that are broke in with 100,000 miles on them. I've never bought a new vehicle, and I never will. Obviously, there are people who will not buy unless it is new. There's nothing wrong with that, it's just not the way I roll. I've been a business owner since 2003, so you don't have to remind me of overhead, marketing, etc. Sell high, buy low. Have a great Memorial Day weekend, folks.