I had a miserable experience with this company and would like to inform others so they may not have to go through the same experience. I paid Vortex in Quebec, Canada (Vortexspas.ca) to ship a swim spa to my residence in California on February 8th, 2014. I was told it would arrive at my home in 6 weeks, March 17th. I paid the balance on March 17th and received nothing but excuses up until May 8th when I finally had to start a "dispute" case with my credit card company. This "company," I think there is only one representative in all, kept my over $15,000 for 3 months with no pool to show for it. My credit card company fully refunded me and today May 12, 2014 there is still no refund from Vortex as promised. Nothing but empty and miserable promises from this company and a lot of frustration! I would recommend additional research when purchasing a swim spa, although the price was good, the customer service was pathetic...nothing but excuses...I should have ended it a lot sooner.
