General > Beating a dead horse
Vortex spa / spaworldna
swimspanevercame:
Ryan, I am talking about the overall experience with your company. Bryan and you are in defensive mode, so we are not going to get anywhere with this conversation. My emails and phone calls were often not attended to promptly. I am not talking about the conversations you mentioned. Days elapsed before my email or phonce call was answered and not just once. For an item I paid 15,000 for this is not the type of serivce I expected. I am not going to spend my time going through each and every contact with you as you are just going to come back with some defensive excuse.
I have bought a spa elsewhere and the phone is answered by a human, not an answering machine. Emails are answered promptly They are going to expedite my order as they are sympathetic with my situation. We shall see how long it takes to get my refund from you. You didn't answer my question as to why the main office is not able to email or fax the form you need to process my refund. It has been 5 days since I was told I would get a refund in 48 hours. That is a good example of my dealing with your company.
Tman122:
--- Quote from: Ryan VSO on April 13, 2014, 12:31:56 pm ---Simply because the local dealer would sell it for 22k ;)
--- End quote ---
The local dealers is 5 grand more swim spa and it gets delivered and set up and warranted by him. Worth it to me to pay a couple grand for that.
hottubdan:
--- Quote from: Ryan VSO on April 13, 2014, 12:31:56 pm ---Simply because the local dealer would sell it for 22k ;)
--- End quote ---
There's a local dealer for the same product?
Tman122:
--- Quote from: Tman122 on April 14, 2014, 10:16:16 pm ---
--- Quote from: Ryan VSO on April 13, 2014, 12:31:56 pm ---Simply because the local dealer would sell it for 22k ;)
--- End quote ---
The local dealers is 5 grand more swim spa and it gets delivered and set up and warranted by him. Worth it to me to pay a couple grand for that.
--- End quote ---
5 grand better spa from the local dealer. And he delivers, sets up and warrants it.
VortexFrustration:
I have seen the extensive reviews by "Newbie" on Vortex and other spas, but I can assure you I have had the same miserable experience with Vortex almost to a tee. I have no relation to Newbie other than the miserable experience with Vortex.
I had a miserable experience with this company and would like to inform others so they may not have to go through the same experience. I paid Vortex in Quebec, Canada (Vortexspas.ca) to ship a swim spa to my residence in California on February 8th, 2014. I was told it would arrive at my home in 6 weeks, March 17th 2014. I paid the balance on March 17th and received nothing but excuses up until May 8th when I finally had to start a "dispute" case with my credit card company. This "company," I think there is only one representative in all, kept my over $15,000 for 3 months with no pool to show for it. My credit card company fully refunded me and today May 12, 2014 there is still no refund from Vortex as promised. Nothing but empty and miserable promises from this company and a lot of frustration! I would recommend additional research when purchasing a swim spa, although the price was good, the customer service was pathetic...nothing but excuses...I should have ended it a lot sooner.
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