General > Beating a dead horse
Vortex spa / spaworldna
Hottubguy:
I just don't know why somebody would drop 15k on something they have never seen and without a local company to deal with. Hope you learned your lesson and good luck getting your money back
Ryan VSO:
Simply because the local dealer would sell it for 22k ;)
swimspanevercame:
Ryan, You know you would be a whole lot better off if you just apologized. You didn't deliver as promised. Everyone on the forum can read my post and see that you are wrong. 10+ week for delivery is late. Based on what you have said I assume you no longer stand behind the 6 week delivery guarantee. It would be better to say "I am sorry for the delay" and say exactly what happened rather than try to blame the problem on me. Also say we are going to work on making ourselves better and ask the customer for their suggestions. The delay goes way beyond customs. Instead you have alienated me as a customer and probably other potential customers. I, for one, would not recommend your company after all I have been put through.
Exactly where are you and where is your main office that it takes 5 days to receive the refund form? Every heard of fax or email?
There is a reason why your feedback on ebay is 95.1% for 125 feedbacks and mine is 100% for 1300 feedbacks. I provide prompt service to anyone I sell to and explain when I have made a mistake. People can be very understanding when you say I have made a mistake and I am very sorry. I never even got an apology after my email was not answered after 4 days. It is very upsetting when someone has a lot of your money and they don't answer emails or phone calls.
I have shared my experience and others can make their decision.
Hottubguy:
I would think most would pay more if it meant getting what they wanted in prompt fashion instead of blaming the customer for your mistake
Ryan VSO:
The point here was not to blame anybody but to post what really happen , what been said and wrote . Its unfortunate that we could not deliver the product on time because of the custum hold and we have apologized to your husband on the phone .
We feel sorry that we could not satisfy you and we will push hard to satisfy our other custumers that have a unit in the same container as yours.
Regarding the unanswered emails , I have to make sure that our employes give support to our custumers in a short period of time and if they dont then I have to investigate to see what happen .
correct me if I'm wrong :
Contact submitted on Friday, 21 February 2014 10:34 p.m. : Hello, I was told I would get the delivery date for my spa today? Please advise. Concrete will be poured on Monday.
Sat, Feb 22, 2014 at 7:20 am : The person in charge of the production order is Bryan and he has been sick for a couple of days now , he is supposed to officialy be back on monday but left us a memo that he will contact his custumers on sunday . I would suggest you to wait until he come back as I dont know the production schedule of the factory .
Sun, Feb 23, 2014 at 5:39 pm : Sorry for that delay I was sick and still cant speak much .. I have received the confirmation that your unit should be finish this week and ready to ship from the manufacturer next tuesday . Let me know if we ship it immediately or if we have to delay the shipment .
For the refund form heres the following and correct me if im wrong :
Wed, Apr 9, 2014 at 5:01 pm from Brian : We want to make sure that you actually doesnt loose any money . We just have to refund the 2 x8000 $ cdn and that will be fine ?
Wed, Apr 9, 2014 at 6:36 pm : Yes, that should do it
Fri, Apr 11, 2014 at 10:19 pm :I have sent the request to vortex headoffice 10 min after we spoke , I should get the authorization form by monday .
They have worked on the form thursday and they are not working during the week end .
I hope this is more clear and if you need further explanation I can contact you directly .
best regards ,
Ryan
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