The company as a whole is what's at fault. Cal-spas are like Bayliner boats, once you get the kinks out they run fine, so if he has had no problems you should be fine.. If something breaks or fails you can pretty much get parts on line. Most of the bad reviews you see from customers should be more directed at their dealer and not Cal spa directly well some anyway.. I don't care how much you spend or which brand you buy, the spa is only as good as the dealer that has to take care of it should it fail under warranty..