Welcome to our forum.
I saw a few bad reviews, but frankly, when I went on the Hot Springs website, their very own customers were ripping them apart. How do you know what to believe or not to believe?
Dan, I know Hot Springs is a great tub. My point is, there is so much negative information out there on all of the spas, including the major manufacturers, it's hard for most folks to know the good from the bad. At least it was for me. I wish you and your family a Merry Christmas.
As far as reviews, there will always be someone not happy with something, same goes for spa's obviously. Any spa can have problems, but how the company you bought it from takes care of you can make all the difference in the world!
Now that's funny. I almost spit my coffee all over the monitor.Tman, I hope you and your family have a very Merry Christmas!