Welcome to our forum.
I think the pulse is a nice spa, but not 9500 nice. What other brands do you have in your area? And yes the free salt system is great but to me it seems they are making it up in the price of the spa!
Enough said! And FWIW I didn't say there was anything wrong with the spa, but I wouldn't spend 9500 on that "particular" spa. Nor would I spend it on a J-365 either which in my opinion is nicer than the pulse, but I am not going to argue with you on that, not worth the time. Also I doubt the mnfg is covering it completely, my guess would be it's a co-op between the mnfg and the dealer.
In the spring I had decided the Pulse was the tub I wanted and was price shopping trying to beat $8,200 for pretty much the same packsge you're looking at. I'm in New Hampshire so I'd imagine the freight would be somewhat higher which should have been reflected in the prices I was geting. I did a quick check on the Caldera site and there's a guy in Utica who says he services your area, and their Salina was a real contender when I was shopping. There's also another guy in someplace called Livonia (hard to tell if that's too far afield from the google map) who sells both Jacuzzi and Sundance, both of which have attractive oferings, so you've got options... You may have found the only Hot Springs guy around, but there are other quality manfacturers out there to look at. The Pulse will always be available -- especially at that price, so you can always go back and get it if that's what's best for you at the end of the day. I hope you do yourself a favor and explore some of these other choices.