Damaged Neck & Shoulder Jet On/Off Valve (with pics)

[stillerfan32]

I purchased a new Hawkeye Jupiter Spa in July and have been able to use it only a handful of times due to vacations.  My wife and I were enjoying the tub last night while watching TV and all of a sudden, the Neck & Shoulder Jet On/Off Valve flew up in the air and water was spraying up to the bottom of my deck.  After shutting off the breaker, I fished the valve out of the water noticing that the bottom of the round plastic valve was bent.   I tried to screw it back into the tub but since the bottom was no longer round, it wouldn't seal and water poured out of it when I turned the tub on again. 

Here are pics of the damaged valve: http://s991.photobucket.com/user/stillerfan32/library/?sort=2&page=1

I tried to contact Hawkeye but got a general voicemail despite calling during normal business hours. 

My question to you guys.  Would this part be covered under warranty?  If not, how should I go about repairing or replacing this valve?

Thanks in advance for any assistance.

[Hottubguy]

Should be covered.  Call the retailer you purchased the tub from

[stillerfan32]

I purchased the hot tub directly from Hawkeye at the Pittsburgh Spa Expo in June.  I still can't get in touch with anyone at Hawkeye customer service.

I spoke with a local service company and they said that this would be covered under warranty but I'd have to get authorization from Hawkeye for them to do the warranty work.

So frustrated.

[Hottubguy]

Hawkeye is known for that. Leave them voicemails everyday as well as emails. Good luck