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Yes I was at one time affiliated with Hotspring and thought that there was no life after because I "bought the dream" that they sell so well but now to quote the bible; When I was a child, I spoke as a child, I understood as a child, I thought as a child; but when I became a man, I put away childish things. --1 Corinthians 13:11 I now know better and understand more as I have grown to middle age in this industry and see with experienced eyes. Hotspring actually does do a good job at taking care of their customers but puts more money into that than solid production. If you take long hard honest look at a Hotspring spa what do you really see? A very inexpensive shell, fairly inexpensive pump compared to the rest of the industry and lets talk jets - do you honestly believe that those jets cost much to make? If you do I have some ocean front property in Arizona for you. Listen, out of over 170 manufactures Hotspring is in the top 3 for #'s, top 10 for salesmanship and top 20 quality but only the top 30 for engineering. They have a great level of professionalism and dealer support but they are a true "Marketing Machine" not an engineering Icon. Thanks for quoting me here and for your comments. I don't mean to slaughter any sacrificial lambs here with anyone and probably differ in my opinion with many but remember that I have walked the walk for a very long time and am just now trying to talk the talk.
This guy doesn't seem to care for HS. Can Chas or Bruce set the record straight?Reply To This Message Re: How long should a HS tub last? Author: stuart (63.227.141.---)Date: 06-11-04 17:00
I was going to stay out of this one but Freds usual childish comments have baited me in!
I have posted many times that Hotspring has a tendency to develop microcraze cracks in the endurol that can eventually crack through.
Because they have no fiberglass behind the shell this will cause leaks.
Hotspring's repair for this is to FIBERGLASS the back of the cracked area!
Oh, they also posted a notice to all of their dealers that these small hairline cracks are a “Natural part of the ageing process of that material” and won’t be warranted unless they leak! It’s like saying the paint on your new Porsche will crack but sorry it is a natural part of the ageing!
Hotspring’s circ pumps will fail before any other pump in system because of the closed loop, Marquis found this out about 8 years ago and went away from the circ pump.
Hotspring pillows will usually last less than 3 years before they need replaced, Marquis stopped this many years ago when they asked the question - What's more important, a soft bacteria collector that will eventually deteriorate or a molded head rest to lean back on?
Hotspring jets with those 4 little 1/8 in prongs typically need replaced in 4 or 5 years because they start falling out.
Marquis and many other manufactures use a jet designed by one of the largest plastics vendors in the industry and don't try to manufacture their own jet to save money.
BTW the paten was up on the moto massage jet a few years ago, why hasn't anyone else picked it up if it was so good?
Just about every Hotspring cabinet in the county that was exposed to sunlight in the last few years turned Mary Kay pink! Hotspring’s answer was to say in their warranty "exclusive of surface stain" isn't it sold as a "maintenance free" material?
While we're on the subject of warranty, if Hotspring outlasts Marquis then why is their warranty "non-transferable"?
Oh, and those pillows I talked about have no warranty! Neither does the filter lid, Marquis covers theirs.
I certainly don't remember Marquis having to recall 148,000 heaters for potential fire hazard like Hotspring did!
How about the tile? Hotspring dealers tell you that it is a similar material to the endurol yet they specifically state that it is only warranted for 1 year. Are they afraid it won't last longer?
Marquis tried it, didn’t like it and moved on.
I don't dislike Hotspring and quite often refer people to look at both manufactures but don't make an infantile statement that Marquis will fail two decades before Hotspring.