First post here, been lurking and sucking in info for a long time. Just purchased my first hot tub, did a lot of research of brands that i could go and try out and eventually narrowed it down to the Jacuzzi and beachcomber brands. Beachcomber was let down by the dealer, never called me back, store closed on weekends......Jacuzzi Ontario on the other hand was a pleasure to deal with. Not pushy, answered all this newbie's questions over 4 visits, and when i walked away because they could not get to my price point they kept in touch, and finally let me know when the model i wanted was available on a warehouse sale.....so now i have to wait one more week for the beauty to get delivered.....ended up with a fully loaded 2013 J-480, got the Bluetooth stereo, cover and lifter, steps, pillows and 2 jacuzzi robes.....most likely will be asking lots of newbie questions after the install..........