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I wouldn't be too happy either. At this point I would be demanding that company to be there in the morning. Why didn't he put the jet back on before filling?
Um yeah I would be pissed at this point! The diverter shouldn't come flying off if you thread it back on, unless it's cracked or something which is possible but the tech should have caught it. The jet you have to line up the right tabs then push and turn it clock wise but you shouldn't have to worry about it at this point. It is very unusual with what you are going through, not sure what's up with that spa. In the back of the spa on the ABS base is a serial number on a silver sticker. If you get it for me I can look it up and see if I see anything special on it, doubtful but you never know.. Number should start with a 100488874 something like that..
State and federal "Lemon Laws" provide compensation to consumers of defective vehicles including motorcycles, RV's, boats, computers and other consumer appliances and products. To qualify under a Lemon Law, you must generally have a product with multiple repair attempts or too many days out of service under the manufacturer's factory warranty. Lemon Law compensation can include a refund, replacement or cash compensation, plus payment of your attorney's fees and court costs.
I should have added that, you still have to give them a good honest chance to fix it and get it back on track. Most companies are not just going to swap it out that quick regardless of the problems..
Sorry for your troubles, it's almost amusing at this point with everything going wrong. What is the owner of the hot tub store telling you your options are. I'd only settle on replacing the Jacuzzi with a brand new one at this point with everything that has happened. Was this a brand new one, i.e. still wrapped in the white paper when it arrived at your house or a floor model? Go to this website and document what has happened. I'd also send a link to this forum for them to view this feed. http://www.jacuzzihottubs.com/contact/Did you pay for this with a credit card? If so, talk to the store owner and ask him what he's going to do to correct this immediately and if it's not acceptable to you, go online and dispute the charges and tell the dealer to come pick up his junk. Your the consumer and you spent a large amount of money on this Jacuzzi. I'd raise the tactics and pressure the dealer to replace it or refund your money. Stories like this is why so many dealers went out of business during the economic struggles of 2008 - 2012, they deliver poor quality products and don't back them up. At least he's sent the tech over to your house a couple of times. Why hasn't the owner of the business been out to your house to take charge of the problems? I'm assuming its a small local business since you don't want to publish names and locations.