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So is this a 2013 spa or a used one you bought from a dealer? Pretty odd for what you are explaining to happen to a "brand new" spa, heck even an older spa but I could see that more than a new one..
Hey everyone,My first post here as I'm new to hot tubs.My wife and I had a new jacuzzi tub delivered a little over a week ago. It is one of the 300 series tubs. I'm not sure which one as I am at work now....
Wait and see what they say, but you should get someone out there within 24 hours if it hasn't been under a week since delivery. I'd ask for a complete replacement if it's multiple issues and the dealer isn't able to fix it within a week or so. Hopefully it's just some minor issues, but i'd be worried if that much water was in the bottom of my hot tub after spending money to buy a brand new model. Jacuzzi does have a great warrantee, sometime it takes quick email to them directly to speed things up.If the dealer is unresponsive or unable to send a tech out to see what's wrong and order parts to fix it within a week, you should go to Jacuzzi website and fill out a online complaint about what's happened to get things rolling. I'd go online and file a complaint anyways to let them know your disappointed and the problems you've encountered. Join the facebook page and let them know you hope this gets resolved quickly. Take pictures...Hopefully your dealer has a good relationship with the company and honors a replacement if it's a major fix. I wouldn't let them start working on anything extensive since it's a brand new 2013 Jacuzzi. I had two of my jet covers and spinners on my J-480 longe pop out in the first month, although the main assembly did not fail and I did not lose any water. My dealer was able to fix it pretty easily without any hassels minus ordering the wrong parts 3 times. I was still able to use the hot tub for the month without any issues. Apparently, 2011 and 2012 jets are different on the J-480 lounges, so ordering parts can be complicated (not sure why). How hot was the water and what was it set at? If all else fails, hopefully you purchased it on your credit card and you can deny charged if the dealer and/or Jacuzzi can't get it fixed very quickly as it's a lemon or they give you the run around on replacing it with a identical new one. That would be an easy case for the bank investigators.