Well it's not exactly new, and I have sold quite a few of the Jacuzzi JLX series with very limited problems. Bad topside here failed pump there, really nothing more than any other spas out in the market. I have always said and still do. Doesn't matter which brand,or how much you paid for it, they can still have issues, it's a hot tub, but some more than others. Question is how is the dealer you bought it from, going to take care of you!!!!!!!!!!!!!!! MNFG can for the most part only do so much, it's the dealer that will make or break the experience!