Welcome to our forum.
Hey there. I have been the unfortunate one to actually order one of the spas from Votex Spa Canada. I live in Montana USA. I ordered the spa in February of this year. When I ordered it I asked him (Brian) if he could hold it until the spring thaw here so I could redo my deck. He said no problem. Just call when I want it shipped out. So that is what I did. In May I contacted him and told him to go ahead and ship it. It's been a nightmare ever since as far as service and shipping. First he gave me a two week deliver date. That never happened. I called him after 4 weeks and he told me it was on the way. Never happened. This went on for MONTHS. . . . Again, I've sent requests but no reply. Its the no reply that is killing me. Like I'm BOTHERING him or something. These things aren't cheap and I did expect a certain level of service. Hello Tom. I have been reading some of your more recent posts, and it seems that you are happier now with your spa. Did you get better customer service from them eventually, or did you get help elsewhere. I am considering a swim spa, and I am hoping that you have better news about service. Please reply to this post Thanks, Louise
Louise and Montanabeef,I'm not going to try to beat anyone up, but just for my thinking... is the little savings that you experienced truly worth all of the junk/frustrations you had to go through to get your tub? Do you not put any value on your time or your emotions? I like getting a bargain, but life is just too short to put up with a year's worth of crap from one company. You wouldn't agree with that? I paid a little more, but I paid for my HS one Saturday, and it was delivered and running by the following Thursday. It would have been delivered the Monday, but no one was going to be home to make sure we were satisfied before the techs left my house. Maybe I don't have enough patience to put up with the stuff you both have gone through, and with Louise, still going through. Good luck, Louise. I hope you get what you paid for very soon.
I would personally pay 6000 $ for the same or better tub.
Hello from North Dakota! Im not too far from you montanabeefy, and i ordered a Vortex Spa around the same time you did. Mine still has not showed up Like you my wife and I have called and emailed over and over with same type of results. I am happy you got yours which means maybe mine will arrive one day (hopfully before the snow arrives) I just pray it does not arrive with damages because I am not sure I will survive somethine like that after waiting months and months. I hope they are as good as you say as well, maybe the wait will be less horrible then. All in all, we are a wreck and better be installing a new hot tub soon (looking at you Vortex)