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Hi , I Am from Canada and I have purchased the Palladium from Vortex Spas which I have received 1 month ago . I first came to this forum as I was searching for reviews and was worried when I saw montana review but the rep on the phone explained me that this story was true and that vortex now crate their hot tub for the delivery . I was also worried about the delivery time but they now guarantee it in 6 weeks and they have a 60 day no risk money back guarantee which looked fine on paper.The hot tub arrived on the 5 th week , the shipping company made an appointment and I paid 175 $ in extra to bring it into my backyard . I have 5 kids and we wanted at least a 9 person hot tub . The palladium is very well designed and just like montana said , the jets massage is above anything else experimented in other brand like arctic , jacuzzi or dynasty. It does come fully loaded with 92 water jets ( no air jets which is very nice ) , 3 pumps and 1 circulation pump that is also use for the 'laminar jets' . I took the full light jet package and I dont regret to have paid for it .The rep told me that they were giving away the ''in.clear sanitation system which require maintenance once every 6 months , I was sceptic about it and ask them if I could go back to a regular chemical maintenance if I dont like it and they said yes so I said fine we will take it . I followed the instructions and since then I have not made any maintenance on my tub so I really enjoy it.We had a flo error code when we first started the tub so we called vortex and they fixed the problem over the phone .. they changed the LL number which I have no idea whats for but it worked.We went to many dealers , each of them was saying bad things about other dealers instead of promoting their brand so we decided to go online just for fun and found that company . We paid 10k instead of 14-15k at our local dealer , this is a huge price difference for a big family like us and even if we respect our local dealers and understand they need more margin to survive we decided to use that money to buy other stuff .I will keep you posted if anything wrong happen but so far so good .