If I Had To Do It All Over

[D.A.]

I would have stayed away from Jacuzzi!  I started having problems with my J-470, about two days after filling!  All of the rx jets need to be replaced, not a huge deal, except it takes two fu**ing weeks to get them!  I also have to replace one of the other jets, again not huge!  The shi**y part is, they have to take the skirting off, and tear out all the foam just to replace some jets!  The dealer is taking care of it, but it sucks having a brand new tub just sitting, and not being able to use it!  I've never heard of having to replace jets like that.  The tech said that it's the most p** poor design he's ever seen in 19 years of doing this.  Sorry to vent, I'm just pissed!

[Chas]

At first, I thought you meant that you had to replace a jet part which plugs in from the wet side. I was wondering why that was such a big deal, but then I read the rest of the post and see that you mean they have to actually replace the entire jet body - "they have to take the skirting off, and tear out all the foam just to replace some jets!"

Wow! So sorry to hear!

Hope you get all this figured out. Jac are usually considered to be top-end tubs - I'm sure they will come through. Sorry it has taken so long, so far...

 

[Jacuzzi Jim]

For how many 400s we sell I have yet to have to replace the entire jet, a face once in awhile but never the entire jet..  Why are they replacing the whole jet? 

[D.A.]

Because they blew out, and don't work!  Dealer is awesome, but it just p* me off, because it's brand new!

[D.A.]

It's bad for them, because after we bought it, two my neighbors decided to by Jacuzzi's, but not now!

[d00nut]

It's bad for them, because after we bought it, two my neighbors decided to by Jacuzzi's, but not now!

This is what I don't get about people.  Yes it is frustrating, but the dealer is taking care of it and Jacuzzi is standing behind them making sure the product holds up and you are satisfied.  Stuff goes wrong once and a while, and it's unfortunate it happened to you.

Now imagine this happened to your neighbor who is no longer buying a Jacuzzi because of you.  Say they buy an Master Spa.  What if the same thing happened to them?  You think Master Spa is going to be nearly as good as Jacuzzi is to make it right? 

Once the dealer is done, your spa will be awesome once again.  For that, you should be thankful that you didn't buy little piece of crap down the street.

Devil's Advocate here

[Spatech_tuo]

This is what I don't get about people.  Yes it is frustrating, but the dealer is taking care of it and Jacuzzi is standing behind them making sure the product holds up and you are satisfied.  Stuff goes wrong once and a while, and it's unfortunate it happened to you.

"This is what I don't get about people."

Really, you think this guy is unwarranted with his complaints?

You can't tell him his problem is unique and therefore he shouldn't be gripping about it. The reality is that even the good spa makers have some issues as we know and while you may want to look at it mathematically and say overall the brand is fine imagine if you were that exception.

I agree that it doesn't make me think people should avoid Jacuzzi but I also think we shouldn't be questioning his disappointment.

 

Now imagine this happened to your neighbor who is no longer buying a Jacuzzi because of you.  Say they buy an Master Spa.  What if the same thing happened to them?  You think Master Spa is going to be nearly as good as Jacuzzi is to make it right? 

Once the dealer is done, your spa will be awesome once again.  For that, you should be thankful that you didn't buy little piece of crap down the street.

Devil's Advocate here

Who says the neighbor is going to get a Master? Maybe the neighbor gets a Caldera, D1, Hot Springs, Marquis, Sundance (not knowing its the same manufacturer)... and gets just as good of service and support. I agree that the neighbors would be missing out at looking at a good brand in Jacuzzi but if I weren't in the spa industry, had no clue who is who and my neighbor had a problematic spa like this I'd be avoiding that brand too. Its only natural and it’s not like skipping out on this one brand means they'd miss out on any chance of getting a good spa.

The spa may be awesome when all is back up and going and I'd certainly recognize the dealer as the good guy but I'm not sure "thankfullness" would be my general feeling right after if I owned it. Maybe 1 year later when all has been good for a while and I had it clearly in my rearview mirror.

BTW, when someone asks me to recommend a few brands Jacuzzi is one of a handful I'd list so I recognize that this issue shouldn't be an indictment of Jacuzzi as a brand. I just don't see how anyone could question this guy’s frustration or his neighbor's trepidation.

[Water Boy]

Sorry to hear of your troubles DA. But, at least you have a good dealer who is getting you fixed up. I don't blame you for being mad, but it does sound like that is pretty rare according to Jim. Hopefully, in the end, they will get the spa all fixed, and you can just go back to enjoying it!

[TwinCitiesHotSpring]

not saying I don't believe OP, but I would love to see pictures of how not only one but multiple entire jet bodies "blow out" on a brand new spa, In 12 years I've never seen it happen on any manufacturer

[d00nut]

Really, you think this guy is unwarranted with his complaints?

That's not what I said.  I'm pointing out that there are two sides to this coin.  The OP stated that he would had stayed away from Jacuzzi because of this.  I simply am saying that Jacuzzi and the dealer are doing everything the can to fix it.  To me, that is something to look upon with a positive.

Who says the neighbor is going to get a Master? Maybe the neighbor gets a Caldera, D1, Hot Springs, Marquis, Sundance (not knowing its the same manufacturer)... and gets just as good of service and support. I agree that the neighbors would be missing out at looking at a good brand in Jacuzzi but if I weren't in the spa industry, had no clue who is who and my neighbor had a problematic spa like this I'd be avoiding that brand too. Its only natural and it’s not like skipping out on this one brand means they'd miss out on any chance of getting a good spa.

I'll point out again, that they may even miss out on a great dealer as well (provided the dealer is Jacuzzi exclusive.)  All those other brands are awesome as well... no argument here on that.

The spa may be awesome when all is back up and going and I'd certainly recognize the dealer as the good guy but I'm not sure "thankfullness" would be my general feeling right after if I owned it. Maybe 1 year later when all has been good for a while and I had it clearly in my rearview mirror.

This may be where you and I differ the most.  I think we all know how hard finding good customer service is.  If I buy a car that has a problem, and my dealer goes out of their way to make it right, I'll be happy in the long term.  I may even get some form of compensation!  Maybe the OP will too, if he asks nicely!

BTW, when someone asks me to recommend a few brands Jacuzzi is one of a handful I'd list so I recognize that this issue shouldn't be an indictment of Jacuzzi as a brand. I just don't see how anyone could question this guy’s frustration or his neighbor's trepidation.

I'm not questioning, all I wanted to point out is that the grass is not always greener on the other side.

[Jacuzzi Jim]

not saying I don't believe OP, but I would love to see pictures of how not only one but multiple entire jet bodies "blow out" on a brand new spa, In 12 years I've never seen it happen on any manufacturer

  I don't think it was the entire jet that blew out just the face.   Now why they couldn't put them back in is what I am trying to figure out?    Unless the tabs that hold them in broke which would be really odd for that jet.
 
   The big thing is it is disheartning for him, and hopefully the dealer will deal with it, no dealer likes to tear into a new spa.   This is where we differ, I would come get the spa and bring him a loaner, not sure it was offered but it's better than a dismantled spa in a backyard. 

[vangoghsear]

   The big thing is it is disheartning for him, and hopefully the dealer will deal with it, no dealer likes to tear into a new spa.   This is where we differ, I would come get the spa and bring him a loaner, not sure it was offered but it's better than a dismantled spa in a backyard.

That is service, my friend.  To bring out a loaner would probably have made his friends consider Jacuzzi.  I know I would have appreciated that.

[sorebikr]

   The big thing is it is disheartning for him, and hopefully the dealer will deal with it, no dealer likes to tear into a new spa.   This is where we differ, I would come get the spa and bring him a loaner, not sure it was offered but it's better than a dismantled spa in a backyard.

That is service, my friend.  To bring out a loaner would probably have made his friends consider Jacuzzi.  I know I would have appreciated that.

I'm not sure there's any coming back from this, regardless of the level of service.  At least with my experience with cars, it seems like if something catastrophic goes wrong early, you become convinced you have a "lemon" regardless of the facts.

[TwinCitiesHotSpring]

not saying I don't believe OP, but I would love to see pictures of how not only one but multiple entire jet bodies "blow out" on a brand new spa, In 12 years I've never seen it happen on any manufacturer

  I don't think it was the entire jet that blew out just the face.   Now why they couldn't put them back in is what I am trying to figure out?    Unless the tabs that hold them in broke which would be really odd for that jet.
 
   The big thing is it is disheartning for him, and hopefully the dealer will deal with it, no dealer likes to tear into a new spa.   This is where we differ, I would come get the spa and bring him a loaner, not sure it was offered but it's better than a dismantled spa in a backyard.

why are they removing the skirt and pulling foam then? something doesn't add up that is why I said I'd like to see pics

[D.A.]

Jim on the rx jets, all but one of the jets came out.  The metal pin and all.  I thought they would just pop back in myself, but when I couldn't figure it out, I called my dealer.  They sent a guy out, who has been doing this for 19 years, and he couldn't get them in either.  They called Jacuzzi, and was told that they would have to pull the skirting and the foam out, and replace the whole jet from the back side. 

On the other topic, I can understand my neighbors concerns.  Let's say I want to buy a new truck, and I know nothing about trucks.  My neighbor buys a new Ford, and I think it's a real nice, comfortable, good riding truck.  I think that's the one I want, because I really like his, it's a top brand, and has good reviews.  Then I see a loaner parked in his driveway for about 3 weeks.  He says it's in the shop because this or that is wrong with it.  Even if his dealer is taking care of him, I'm going maybe rethink this whole Ford thing, and maybe look at a Dodge, or a Chevy. 

My dealer is taking very good care of me, by the way.  The owner was out yesterday, making sure this all got done.  I'm in the process of filling it now, so we'll see!

Also, my dealer said that they have never seen this either.