Welcome to our forum.
I am not disputing the fact that the actual spa is a good product. Actually, I think it is good otherwise I would not select it in the first place. I also agree that it was predominantly dealer’s fault. What I am trying to say is that after the dealer failed, HS has also failed as they have ignored me even though I have contacted them on numerous occasions. HS only acted when I engaged government authorities requesting a full refund. So they have acted only to settle the case outside of court. In my opinion the actual product is good but there is no support. For AUD20k I spend on the spa with HC I expected customer support which I could not receive without government authority’s intervention. They will deliver the new spa tomorrow so I am unable to comment on it yet. Good luck with your one.
Received the spa (did not have time to enjoy it yet) and HS had replaced it including filters at the end. When it comes to manufacture/dealer relationship, I do understand it but when a dealer fails and go out of business, the manufacture has to take over when the contract is between manufacture and me through the dealer, not between me and the dealer.So at the end, all worked out well for me. It just took a long time.
Guess I missed the part of your dealer going out of business in the previous post?