On 9/9/2011 I purchased a brand new Caldera Tahitian....I went outside to find that the tub was half full of water and the power light was blinking and the temperature was not shown. Just lines were on the panel. The water was still hot. So I turned the power back on and turned the temperature up. The night before the hot tub worked fine....took some outside panels off and looked for leaks on the outside of the tub and did not find any. I contacted them again....If the power is going off, it suggests that there probably is an electrical problem. Any suggestions?
Since we just bought the tub we should not have to pay for this, correct? I mean we have only had the tub a few months and it doesn't work properly. I think we have a lemon.
I am really disappointed as I did a lot of research before I bought this hot tub and it was mostly positive. But my experience is just the opposite. Thanks, Bo
First let's take a deep breath and find out which issue of concern we should be discussing. First, it is not a lemon, so you are going of the deep end right away. You are loosing water,
which I must assume you refilled PRIOR to turning the electric back on, oops, "light was blinking" so the power was still on, and you turned up the heat. AND then, everything seemd to comeback to life "electrically", I guess. Did you have to reset the breaker? What are the electrical issues you are asking about? Is your breaker tripping?
You have a very smart spa that will disable certain functions under certain conditions that will leave your control panel blank or with 4 - in the display. What makes you think this is a problem with the "integrity" of the tub that makes it a lemon, when it could be something self-inflicted.
IT IS possible for YOU to cause a syphon draw from your tub causing the water to syphon out until it gets to the level of the "draw", like through the venturri's, the ozonator, etc. Clue, Water level will stop at the
Level of the leak. IF water is coming out, look for it and find it. It has to be wet on 1 of 4 sides, this won't cost you anything. When your dealer gets there, it is possible the syphon action has stopped, and there are no clues from where the water came or went.
When water levels drop, they stop at the level of the leak and certain safety switches, like the flow switch, protect the system from burning out with out adequate water flow, shutting the system down. This is not an electrical problem, but, a question, where did the water go, why and how?
If there is a problem with the spa itself, it will be leaking water out as fast as you put it in if something is broken. However, once the syphon action stops, the leak stops, and the spa amazingly holds water without leaking again.
Your concerns of disappointment are understandable, but premature. The conditions you have experienced were unexpected, but, both we and your dealer
need your help to find out what is going on here.
