Welcome to our forum.
Its good to hear that you were finally able to get the problem resolved. Unfortunately it sounds like you don't have the best dealer. You have a quality hot tub with a very good manufacturer behind the product so hopefully either your dealer gets their act together or you don't need their assistance too often.
And now for the latest...........I received my new Cover Caddy on Tuesday, and when I took the back cabinet panel off to look at the framework and see what I had to do to install additional bracing I found the back corner wet with mold growing......apparently now I have a leak as the foam is wet as well.
Received word today..........Watkins will be replacing this spa with a new one.