Welcome to our forum.
I'm even more sad to report that Caldera/Watkins still has yet to contact me for a resolution.
I did not pay thousands of dollars for a "repaired" hot tub and I am expecting a new one to be shipped ASAP and I would also expect, at this point, some form of compensation on their part to make this right to which she replied......."You will have to take that up with the dealer."
Why isn't Watkins and the dealer getting their heads around this to solve the problem, why did I have to take such a proactive role?
Why didn't Watkins offer some sort of resolution i.e. we will get you a new tub and throw in a free stereo for example......?
Why do I feel as if I am getting a run around here with this and just what kind of company is Watkins?
Also can't help but wonder......if the control panel is bad could it have sent a lower voltage to the motors hence the reason that the tub just didn't feel like it had any forceful power to the jets, could the motors be damaged now? Sure wasn't as powerfull as my HotSpring Jetsetter that I had.
BTW........it's been snowing all day here in Upstate NY, my favorite time to go for a soak........hopefully the tub doesn't freeze tonight.......
Hopefully no one thinks I am being too demanding here but I am now 6 days into owning this tub and was only able to use it once for a total of 30 mins. before it failed.