General > Beating a dead horse
Questions about Arctic Spas
Summitman:
--- Quote ---The max operating temp inside the cabinet is to be 120F. You are trying to tell the entire board that this cabinet maintains temps between 102f and 120f?
Why do you suppose they changed to the expensive Italian pump?
I will answer it for you, in a quote from an Arctic engineer:
"The pumps in our spas are also in a very hot environment.... EMG has designed their motors to [use] forced air cooling. They use air flow over the aluminium finned housing to cool the motor. The use of aluminium and the large surface area of the outside of the motor make this design an improvement over [motors from our previous supplier, which] restrict the amount of air flow by running the air through the centre of the motor and use a steel housing which does not conduct the heat as well."
Switching the pump was a good move, but this does not protect the electronics.
--- End quote ---
I have yet to test a temp in the cabinet above 120 degrees. You are correct though that the EMG is an excellent pump. Question for you though, lets say that you assumptions are correct, which they arent. Why would the manufacturer who makes the electronics warranty the products the Arctic puts in the cabinet, let alone sell to Arctic? You know it all maybe you can answer this.
spaman--:
Because they would have to prove on each board that this was the cause and I am not saying that the failure will even come within the warranty, This is why Gecko replaced 1000's of boards for L.A Spas after they swithced to their new filter.
So the heat from the cabinet is building up under your cover?
The engineer that said "our pumps operate in very high temps" he meant 119F?
Summitman:
--- Quote ---Because they would have to prove on each board that this was the cause and I am not saying that the failure will even come within the warranty, This is why Gecko replaced 1000's of boards for L.A Spas after they swithced to their new filter.
So the heat from the cabinet is building up under your cover?
The engineer that said "our pumps operate in very high temps" he meant 119F?
--- End quote ---
Just an FYI if the temp reaches 117 in the cabinet the HL pops up on the display board that NEVER happens on my spa at home or in the showroom. So yes he must have been talking about heat less than 117 degrees. I would think 5-10 years would be enough time for serious damage from constant 250 degree heat. Im pretty sure that the plastics would be warping or possibly beginning to take different shapes. But what do I know I just buy and sell and sit em every night!
spaman--:
--- Quote ---
Just an FYI if the temp reaches 117 in the cabinet the HL pops up on the display board that NEVER happens on my spa at home or in the showroom. So yes he must have been talking about heat less than 117 degrees. I would think 5-10 years would be enough time for serious damage from constant 250 degree heat. Im pretty sure that the plastics would be warping or possibly beginning to take different shapes. But what do I know I just buy and sell and sit em every night!
--- End quote ---
O.K I was misspoken when I said 250f it was a figure as if I were saying it was "hotter than hell outside" I suppose you would expect to look out and see J.A running through hot lava in a speedo. MY BAD!
I have read the average operating temps n the cabinets are between 140f and 150F. This arguemnet has been waged and there atleast 5 customers who came out complaining about hose failures, heat issues, light lens failure issues, even fires (which I do not believe). I would suggest you do a pole as to how many customers have HL popping up and you will be surprised what you find, we had a barrage of calls last summer and we are not even the dealer.
I guess I am upset that the dealers isn't throwing in tennis balls as a closer.
"tell ya what, buy today and ya get a hole punch for your cover and a set of Louvered cabinets for looks"
customer: "throw in a gallon of that there stain and ya got yourself a deal"
the salesman is happy he didn't have to throw in extra hoses. and thank God the whole light lense and biguanide fiasco is over.
I give up! You win!
Summitman:
--- Quote ---
O.K I was misspoken when I said 250f it was a figure as if I were saying it was "hotter than hell outside" I suppose you would expect to look out and see J.A running through hot lava in a speedo. MY BAD!
I have read the average operating temps n the cabinets are between 140f and 150F. This arguemnet has been waged and there atleast 5 customers who came out complaining about hose failures, heat issues, light lens failure issues, even fires (which I do not believe). I would suggest you do a pole as to how many customers have HL popping up and you will be surprised what you find, we had a barrage of calls last summer and we are not even the dealer.
I guess I am upset that the dealers isn't throwing in tennis balls as a closer.
"tell ya what, buy today and ya get a hole punch for your cover and a set of Louvered cabinets for looks"
customer: "throw in a gallon of that there stain and ya got yourself a deal"
the salesman is happy he didn't have to throw in extra hoses. and thank God the whole light lense and biguanide fiasco is over.
I give up! You win!
--- End quote ---
Customers call their dealers when a error code pops up, Im sure they call you when or if something pops up on the brand you sell. Quite frankly we dont get called anymore about HL than any other error code that could pop up. And to be honest we get asked about the overheating and tennis ball trick by other brands just as much as Arctics. I dont care what brand you sell their will always be issues pop up, but like Tom stated previously Arctics warranty percentage speaks for itself. Its no more than any other manufacturer.
I have been running the demo spa on high speed all morning WITH the cover on and have reached a whopping 110 degrees in the cabinet.
I dont throw in a half gallon of stain, we personally come out at the request of the customer once a year and apply a coat of stain and seal free of charge.
Thanks for conceding!
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