Am I unreasonable?- Newest Update- must read!

[Spatech_tuo]

OK, who is this planted person!

Actually what's going on?

Vinny,
Looks legit if you look at the Jenny's previous posts that stated late last year saying they got an Artesian. Let's hope all goes well for her. If not, I know a good recipe for crow pie.

[jennyfun]

I am legit but am waiting to hear from the dealer before looking for advice.  So far doesn't seem that dealer really is too concerned with the issues.  But we feel we got a lemon.

[shabba34]

Would it really be that unreasonable for him to ask for a 2006 Jetsetter- just an exchange? Doesn't a warranty mean that your item is guaranteed to perform as promised? His did not.
Now, if instead of an exchange, he wanted to upgrade, then it would make sense that he could only apply the purchased amount towards a tub.

I dont think this is coming out of left field: several years ago I had a Gortex backpacking jacket from REI. It had a lifetime warranty for being waterproof. Spending about $130-150 on that was a big deal to me as a college student. After about 5 years, it was NOT waterproof. I took it back, expecting some sort of run around, or maybe just the cash equivalent of what I paid 5 years earlier at best, but instead I was given a brand new jacket, retailing at just over $200.

A warranty does not mean an item is guaranteed to operate as promised, it means if it doesn't, (In the case of a HS warranty)that item will be fixed properly.  There in lays the problem that Anoroc had with his dealer.  Comparing a jacket that cost $10 to make in Malaysia can't compare to this situation.  I understand the similarities behind your situation and Anorocs, and the two seem that they will work out in a similar fashion.

[J._McD]

I am legit but am waiting to hear from the dealer before looking for advice.  So far doesn't seem that dealer really is too concerned with the issues.  But we feel we got a lemon.

The dealer took jenny's money just like the dealer took Anoroc's money.  They both bought product that has been well time tested and really should not have any unusual problems.  

However, when a problem or should I say symptom is encountered, it is the dealoers responsibility to be pro active and investigate the issue.  IF the dealer is not pro active the problem will get bigger in the mind of the consumer and it will advance to the "lemon" stage because of disappointment and imagination.

The dealer should be out the in both instances, ivestigate, identify, communicate, correct and IF necessary replace what ever it take to leave that customer HAPPY, IN HOT WATER AND LOVING IT.

It is lack of interest or concern on the part of the dealer that results in the time delay that causes the real problem to get bigger and bigger.  The dealer is the first line of defense for the manufacture for issues relating to quality control and product performance.

Unfortunately, some dealers have a different attitude, are naieve, or don't think they need to do much and this then becomes a reflection on the brand and the consumers choice that begins to fester "buyer's remorse".  That is where "lemons" come from.

[Vinny]

Vinny,
Looks legit if you look at the Jenny's previous posts that stated late last year saying they got an Artesian. Let's hope all goes well for her. If not, I know a good recipe for crow pie.

How much of that pie do I have to eat ...  

... I never pitted Artesian against HS. In this whole thread I never initiated a comparison, I only answered the comparison when it was brought to my attention. How much did it cost Artesian to give me those jets? Probably about $75 (wholesale price - $5 each??). How much would it cost me to buy those jets after the warranty runs out? Probably about $450 (retail for $30 each). How much more does it cost HS to make the new Jetsetter and we know it's another $800 retail. So I got $450/$800 or about a 56% difference in what Anoroc is getting.

I did request my dealer to replace all the jets that I had a problem with and she said no. OK, if my problem goes away I'm OK ... then the last jet broke and I had enough and I called Artesian. I took matters into my own hands with good results.

As far as other people's dealings with Artesian ... I can't say how it will turn out ... and never have!

[East_TX_Spa]

he has been beaten into submission

Anoroc, HAVE you been beaten into submission by the Customer Service Squad?

Their usual method is to lock you into a room with Mario where he will work you over pretty good with a 3' length of rubber ozone tubing and then rub chlorine into your open wounds.  If that doesn't work, they strap a SpAudio to the side of your head and play "Afternoon Delight" by Starland Vocal Band over and over and over.  If you still haven't submitted, they pin your eyelids open and force you to read the book "How to Buy a Spa" by the Spa Specialist until your brain melts.

Don't let it come to that.....

Terminator

[Wisoki]

Anoroc, I hope what ever happens, happens fast(er). 13 pages 185 (86 counting mine) posts, sheesh. Hey Watkins....Git er dun. YEAH, I SAID IT!  

[East_TX_Spa]

Gonna find my baby, gonna hold her tight,
gonna grab some afternoon delight...

[East_TX_Spa]

Crow pie is not that appetizing in spite of what you may have read or been lead to believe.  Possum pie, on the other hand, can be quite tasty if it is prepared properly.

Terminator

[Spatech_tuo]

How much of that pie do I have to eat ...  

... I never pitted Artesian against HS.

...and for good reason. Both seem to be dealer issues. We talk about how it's important to feel comfortable with your dealer because you may need them after the sale. The word "lemon" gets thrown around like a football but it's difficult to truly call something a lemon when part of the issue is the dealer not getting on the ball (or understanding how) to straighten out the matter and you have to seriously put forth the effort before you throw your hands up in the air and say "unfixable product". These people deserve a replacement more for the manner in which their issues have been ignored than because the product is a "lemon".

BTW Vinny, here is the info you were looking for.

http://www.recipecottage.com/variety-meats/crow-pie.html

[anne]

A warranty does not mean an item is guaranteed to operate as promised, it means if it doesn't, (In the case of a HS warranty)that item will be fixed properly.  There in lays the problem that Anoroc had with his dealer.  Comparing a jacket that cost $10 to make in Malaysia can't compare to this situation.  I understand the similarities behind your situation and Anorocs, and the two seem that they will work out in a similar fashion.

Granted,a $200 jacket cannot be compared to a 6K spa, but the amount that it cost HS to make his faulty '05 jetsetter, compared to the cost for them to make an '06 to replace it with should be negligable in the face of needing to treat this customer well. At least I'd think that to be true for HS- big company? more spas sold than anyone else? Isn't that what I keep hearing?

[Tatooed_Lady]

Well, hopefully Anoroc is happy with the final HS "fix". I know we've all got ideas on how things SHOULD be, and some are easier to satisfy than others, but, in the end, if the resolution is one that works for the particular person, that's what counts.
I can see paying and extra $800 for a current model tub, as opposed to paying less for one that's last year's model.....I can also see where some members have gotten up in arms over paying ANYTHING extra to get the new tub, as it's a like model replacement for the one that's gone south....I'm really not sure what my take on the matter would be, I think it really would depend on how the dealer was. One that was on top of things, always trying to help, I'd be more likely to drop the extra cash without regret....however, if the dealer was pokey, and wasn't there when needed, I'd be more inclined to demand THEY do more than I. There's also a middle ground on this, though...instead of paying full upgrade price, ask the dealer to meet you halfway. That way, they're not biting the entire cost, nor are you, and maybe it'll help them to remember that the customer is why they're in business......
but of course, that's just my $.02.......
(Sorry, I've mellowed the last few days....work does that to me.  )

[cappykat]

Now, if instead of an exchange, he wanted to upgrade, then it would make sense that he could only apply the purchased amount towards a tub.

He bought a jetsetter- he should have a jetsetter. Anything else is wormy.

AGREE...

wmccall...isn't it time to move this thread?

[Vinny]

Vinny,
Looks legit if you look at the Jenny's previous posts that stated late last year saying they got an Artesian. Let's hope all goes well for her. If not, I know a good recipe for crow pie.

I looked and can't find anything although I saw something about a dynabright light but it must be more serious than that.

[East_TX_Spa]

I am legit but am waiting to hear from the dealer before looking for advice.  So far doesn't seem that dealer really is too concerned with the issues.  But we feel we got a lemon.

Has the dealer or spa manufacturer resolved your issue to your satisfaction?  It's been a while and I'm curious to hear the outcome.

Terminator