Author Topic: Am I unreasonable?- Newest Update- must read! (Read 102698 times)

Anoroc · « **Reply #105 on:** April 20, 2006, 08:46:09 pm »

Received call from Mario the RSM and Anthony the local sales rep. They have made the following offer to me:

100% credit toward any spa I want to order from them. They will allow me to continue using my spa untill the one I order arrives at which time they will swap the spas out.

The prices on the new spa will not be jacked up. I confirmed their everyday prices last week and again today and they are the same. The prices seem to be fair.

I got a pretty good deal on the Jetsetter so I will have to pay to upgrade but I think that all things considering the offer is fair.

From a customer service perspective the sales person will be my point of contact on any future service issues and they assure me that going forward they will be more responsive to my calls.

The only additional request I will make is that at the time of delivery that this time they actually fill my spa, plug it in and make sure it's running before they leave my home instead of just dropping it off and leaving.

I am happy with the results and I must say that when it is all said and done, the RSM was, IMO, instrumental in making this happen.

Anoroc

Hot Tub Forum · « **Reply #105 on:** April 20, 2006, 08:46:09 pm »

Bonibelle · « **Reply #106 on:** April 20, 2006, 08:58:43 pm »

I just love happy endings! Hot Springs came through for you and that is what is important..sometimes talking to the right people makes all the difference

I'm guessing your wife is real happy too

Anoroc · « **Reply #107 on:** April 20, 2006, 09:02:41 pm »

She's a bit skeptical yet and not too excited that we will probably pay a bit more for the next spa but we did get a real good deal on this one on clearance.

But she is happy that we are able to change spas.

hottub.pool_boy · « **Reply #108 on:** April 20, 2006, 09:28:57 pm »

Wow, what a ride. Been lurking watching what's gone on. Happy to see some resolution for you. I did offer my condolences to you in one of my posts in the costco subject. Most of the other dealers said what i would have. They just type quicker. Good luck.

hottubdan · « **Reply #109 on:** April 20, 2006, 09:33:06 pm »

Sounds like an excellent resolution. Kudos to Mario.

Chas · « **Reply #110 on:** April 20, 2006, 10:06:53 pm »

Mario is good people. I was there when he proposed to his lovely bride.

Anoroc · « **Reply #111 on:** April 20, 2006, 10:29:39 pm »

Thanks...

Now I have to make a decison. I am leaning towards a Vangaurd or an Envoy. Does anyone have opinions on which has the strongest jets.

I am planning on wet testing both of them. I also understand that the Vanguard does not come with the Tri x Filters. Is this right?

Brookenstein · « **Reply #112 on:** April 20, 2006, 10:29:40 pm »

So what tub are you gonna get? I love my Envoy... highly reccomend it.

Anoroc · « **Reply #113 on:** April 20, 2006, 10:31:40 pm »

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So what tub are you gonna get? �I love my Envoy... highly reccomend it. �

Can you tell my what you like about it. Are you tall so that the foot jets on the lounger work for you.

I am about 5foot 7 (not quite) so not sure if the lounger is too long for me.

What did you like over the Vanguard?

Spatech_tuo · « **Reply #114 on:** April 20, 2006, 10:37:17 pm »

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I just love happy endings!

Sounds like chick a flick! I say we cast this sucker into a major motion picture movie:

Anaroc: Ryan Seacrest (or Ricky Martin or whoever it is he thinks he looks like)

Mrs. Anaroc: Meg Ryan (obviously since she can cry up a storm)

Terminator: Michael Chiklis (actor from "The Shield")

HS dealer: The soup Nazi from Seinfeld ("no new spa for you, NEXT")

Mario the RSM: Dr Phil ("Sometimes you make the right decision, sometimes you make the decision right.")

Anoroc · « **Reply #115 on:** April 20, 2006, 10:39:40 pm »

LOL

Gomboman · « **Reply #116 on:** April 20, 2006, 10:44:40 pm »

Mario has a good reputation here. I wonder if he is really "The Spa Fairy" under cover.

Quote

Mario is good people. I was there when he proposed to his lovely bride.

Anoroc · « **Reply #117 on:** April 20, 2006, 10:46:12 pm »

Quote

Mario has a good reputation here. I wonder if he is really "The Spa Fairy" under cover.

I don't believe Mario has ever been on the site till I let him know about it. For that matter now my dealer is probably going to monitor this site from time to time.

Brookenstein · « **Reply #118 on:** April 20, 2006, 10:51:54 pm »

I never tested the Vanguard, so I can't compare them. I got my tub slightly used, so the deal that I got on it took away all competitors basically.

I'm 5'1" about 120lbs, J is 5'11" 135lbs. He is slightly tall for the lounger, I am slightly short... however we both love it and use it nightly. I do tend to float a bit in a few of the seats, but I just modify how I sit in them. I've only wet tested a few tubs and I float in all I've tested, so it isn't a big deal to me. The only seat in the tub I don't love is the the soothing sevens seat. That one doesn't get used except by the kids (which actually works well as it won't knock them over like the others can). J and I rotate through the other seats nightly. I love the one between the 2 corner seats, it pounds the crap out of my shoulders. I also like the foot massage from there. My only complaint is that you can't do both at the same time. The only seat J doesn't really find comfortable is the corner seat with the wrist jets. He really prefers the other corner seat.

Anoroc · « **Reply #119 on:** April 20, 2006, 10:58:21 pm »

Thanks for the reply on the Envoy. I will need to do some additional research on this. I have heard others comment on the fact that the diverter valve on the Envoy are both located on the same side so it makes it hard to switch if you are in one of the corner chairs.

I will plan on wet testing though.

Hot Tub Forum · « **Reply #119 on:** April 20, 2006, 10:58:21 pm »

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