General > Beating a dead horse
Am I unreasonable?- Newest Update- must read!
drewstar:
--- Quote ---Thanks for all of the responses.
I just received a message from the sales person who said Jeff (not sure who he is never met him) wants to get the Factory involved. Jeff has placed a call into the factory and will follow up on Monday.
The sales person who left me the message said that HotSprings corporate wants to take care of their customers and so do they (local dealer) so they will take care of me.
At this point I do not know what "taking care" of me means?!
I guess for now I just sit back and wait till Monday.
I would be extremely happy with my a $4900 credit towards my next tub. I seriously doubt they would just refund my money.
--- End quote ---
I doubt they will refund you cash too.
Wait till monday and see what they are willing to do. They may just surprise you. Let's hope so. :)
I don't think you should lose anything for getting what appears to be a facotry reject. If they do offer a full trade allowance, you should be careful to watch what the charge you on the new tub. (no inflating the price to cover thier loss).
Would you consider a replacement Jetsetter?
Bonibelle:
Anoroc, Just from personal experience, the first thing that I would tell you to do is to document everything.
Write a letter detailing every problem and how the problem was resolved. When you have to repeat the problems over and over to different people, inevitably details get lost. I have also found that I can rationalize much better on paper if I am upset. Since you have been dealing with issues for a while, I would be sure to include all the info that the dealer gave you about how hard the parts were to get. If you are going to send your letter to the company, be sure to copy the dealer.
And Term, your idea about returning the tub...I was only 20 years old with my first new car...I started complaining to the dealer because of the many many problems I had with the car, when he didn't listen, I tried GM..and they didn't pay attention until I told them I was returning it to the showroom...via the big window in the front! ;D
East_TX_Spa:
--- Quote ---The sales person who left me the message said that HotSprings corporate wants to take care of their customers and so do they (local dealer) so they will take care of me.
At this point I do not know what "taking care" of me means?!
--- End quote ---
The "Customer Service" Squad is on it's way from California. Better say your goodbyes to your loved ones.
Terminator
Vinny:
Since the dealer is looking into it ... let them. If it's not to YOUR satisfaction then get HS involved.
I agree with bonibelle, document everything and try to get what they are going to do in writing.
Every so often a "problem" product arrises and sometimes the right people don't know about it. If the right people do something , then it becomes a non issue. Unfortunately sometimes people don't let those people know about it until it becomes a really big deal.
Good Luck!
Tatooed_Lady:
IMO (and I'm more unreasonable than most, I guess), I'd say they should offer to pick up the defective unit and replace it with an identical (but fully functional) tub, no charge to you. OR, give you the option before cementing that particular deal, to use your total purchase price toward a higher priced tub......either way, you got a lemon, and are simply looking to not get screwed.
If not......I kinda like Term's idea combined with Boni's.....get a megaphone, a 200+ pound bald guy doing jumping jacks in the tub.....and add Mr. Bubble, all right in front of the showroom. THEN....let the dealer know that the clothing will come off as the bubbles start forming.....and they will NOT be replaced, until you have IN WRITING a satisfactory deal. ;D ;)
Good luck! (I'll be watching this thread to see how HS deals with this one.....)
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