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I just came back from my dealer and I let the sales person know that I am very dissatisfied with my 6-month old spa and that I would like to trade it in. Since November they have replaced the control board twice, the little display shield that shows the temp settings, and now they have to replace all of my diverter valves (threes small ones and the large main diverter valve). I let them know that I received a lemon and although I think HS makes a good spa, in my case it did not. I asked that they treat me better than the average guy looking for a trade-in because of my specific problems with this tub. Even the Service manger said it has been nothing but problems from the beginning. So- am I being reasonable in asking for them trade my spa back in for something else? In addition- I paid $4900 plus taxes so what is a reasonable amount for a trade in for this 6-month old spa given my circumstances.
The sales person says she will speak to her boss who is in for two hours today and than get back to me. Thanks in advance for your comments
I would be extremely happy with my a $4900 credit towards my next tub. I seriously doubt they would just refund my money.
Thanks for all of the responses. I just received a message from the sales person who said Jeff (not sure who he is never met him) wants to get the Factory involved. Jeff has placed a call into the factory and will follow up on Monday.The sales person who left me the message said that HotSprings corporate wants to take care of their customers and so do they (local dealer) so they will take care of me.At this point I do not know what "taking care" of me means?!I guess for now I just sit back and wait till Monday.I would be extremely happy with my a $4900 credit towards my next tub. I seriously doubt they would just refund my money.
The sales person who left me the message said that HotSprings corporate wants to take care of their customers and so do they (local dealer) so they will take care of me.At this point I do not know what "taking care" of me means?!