Author Topic: Softub (Read 9161 times)

stuart · « **on:** June 23, 2011, 01:09:40 pm »

In almost 30 years of working with spas and dealing with spa companies I have to say that Softub is by far among the worst for customer support...We

Hot Tub Forum · « **on:** June 23, 2011, 01:09:40 pm »

ejf The Spa Guy · « **Reply #1 on:** June 23, 2011, 02:39:44 pm »

ouch.....

sorebikr · « **Reply #2 on:** June 23, 2011, 02:52:03 pm »

Quote from: stuart on June 23, 2011, 01:09:40 pm

In almost 30 years of working with spas and dealing with spa companies I have to say that Softub is by far among the worst for customer support...We

We what?

East_TX_Spa · « **Reply #3 on:** June 23, 2011, 03:44:21 pm »

Yeah, but Softub evidently has a top notch goon squad to take out Stu before he could even finish his senten......*

soak-king · « **Reply #4 on:** June 23, 2011, 03:51:43 pm »

Quote from: East_TX_Spa on June 23, 2011, 03:44:21 pm

Yeah, but Softub evidently has a top notch goon squad to take out Stu before he could even finish his senten......*

LOL

ejf The Spa Guy · « **Reply #5 on:** June 23, 2011, 05:34:41 pm »

its a conspiracy, they just took out Ter........

Jet Sitter · « **Reply #6 on:** June 23, 2011, 06:00:24 pm »

Wow - I can't believe that they would

ejf The Spa Guy · « **Reply #7 on:** June 23, 2011, 08:38:22 pm »

i still can't beli......

Tman122 · « **Reply #8 on:** June 23, 2011, 10:18:00 pm »

Do you think there's a higher power invol..............

colo_artist · « **Reply #9 on:** June 24, 2011, 11:32:31 am »

Oh, I know. It's that th...

Cyber36 · « **Reply #10 on:** June 28, 2011, 09:24:10 am »

W.T._

Chas · « **Reply #11 on:** June 30, 2011, 11:02:02 am »

I was literally one of the first Softub Dealers in Southern Cal. I know their tricks. I think I am safe from

yiotta · « **Reply #12 on:** July 03, 2011, 12:21:45 am »

Just browsing the boards, this is seriously one of the funniest threads I have ever read... had my wife and I both laughing!

stuart · « **Reply #13 on:** August 26, 2011, 08:15:18 pm »

It's even funnier if you meet the guys that run the sales end of Softub! They look and sound like they are right out of the Sopranos!

Seriously, what I thought I had typed was...We had a customer bring in a pack that was several years old, the wiring was pulled loose so I tried to look up a schematic in my service manual then I called the factory who put me with a service tech that said he had never worked on a spa but only handeled service questions on the phone.

He said he would have to get in touch with an engineer to help me and would call me right back. After 4 days of me calling him back he called back and said the reason he never called me back was that they no longer supported that spa and he didn't want to tell me that.

I have tons of stories like that with softub!! I cringe when someone brings one in for service because 1 out of every 2 have rodent damage and getting parts is a nightmare on anything older than 2 years!

Chas · « **Reply #14 on:** August 27, 2011, 11:53:34 pm »

When I first started selling them, they had two jets. TWO. And we sold them based on the extreme power of those two jets - we told people that if there were four, it would only dilute the power by half.

Then I unwrapped one in a customer's backyard and there were four jets.

If I was told a tub would be ready for pickup on Thursday, it meant "some time between opening and closing time on Thursday." But don't come Friday! Your tub could be gone to some other dealer. And yet, if I got there midday on Thursday, and my tub wasn't ready to go, I could NEVER get one from some other dealer's load... ever.

Parts? What parts! I would order from somebody - anybody - else.

Hot Tub Forum · « **Reply #14 on:** August 27, 2011, 11:53:34 pm »

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