General > Beating a dead horse

Marquis vs. Master Twilight Series

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Spatech_tuo:

--- Quote from: Deron on April 15, 2010, 10:48:30 am ---There is a lot of mud being thrown at Master Spas from their competitors but you should know the facts. Master Spas is one of the leading spa manufacturers in the world. Last year they won the Better Business Bureau’s Torch Award for marketplace ethics, they are a Consumer’s Digest Best Buy winner, they are SpaSearch Certified,, they won the Hot Tub industries top award, The INSPIRE Award , they have been on ABC’s Extreme Makeover, Home Edition several times and they are the hot tub company the Discovery Channel chose for their hit TV show “How it’s Made”. Master Spa’s CEO is on the board of the “International Hot Tub Association”.

--- End quote ---

1) C'mon Deron, you work for Master corporate so you know those various "awards" you mentioned in an attempt to make Master look better are simply paid for advertising but you forgot to mention that. Consumers Digest Best is flat out an "award" you paid for. Master paid to get on the hit show "How it's Made", that is no badge of honor its just a TV advertisement. Master gives the spas to Extreme Makeover to put on their show and maybe even has to pay beyond that as well for all I know. Other spa makers have spent years building a solid reputation and can rely on good word of mouth from their customers and even their competitors have respect for them. Yes, we all know others pay for some of those "awards" as well but they don't have to try to use them to whitewash their reputation. We're not naive; you guys chose the path you're on, and we haven't even mentioned that corporate run, over the top, shameful traveling spa sales circus which makes a mockery of any supposed ethics award.

2) If Master's poor reputation is because of competitors why isn't everyone slamming each other here? Why does everyone come down on Master specifically? We have dealers of Jacuzzi, Hot Spring, Arctic, etc. on this site and while they certainly tout their own product they will also typically say positive things about each other as well. The fact such respect isn't extended to Master is not simply due to being a competitor. Its not like Master is anywhere close to being the Big Dog in the industry where others might feel a need to pile on. There is no conspiracy and no collusion for everyone to get Master as you'd like to have people believe? Besides, when you do a search here and elsewhere you get plenty of responses from unsatisfied Master owners and not just the ones who've been duped by the traveling Master sales circus that you guys send around the US.

ejf The Spa Guy:
I would have to agree with Spatech on this one, he is spot on. i would also add that most of us who are regulars are speaking from experiance, not to say that there are some really good dealers out there that sell Master, But seeing what they have done with the spa circus in our town gives a bad taste, not because they come in and sell the spas, it is the practice on how they do it....with our opinions on this site we talk from experiance. You can see were most of us stand and what we like. most of try to help out as much , trying not to be biased toward our own brands, you will notice we will put down several brands that we believe are very good...but again you need to remember these are all our opinions, including Deron which we appreciate all sides even though we may not agree......

rick:
Master gives the spa industry a black eye.   Anyone who buys one is a fool and is asking for future heartache.     

Their sales wolves are despicable and should not be allowed at any home shows or fairs.

VTXMAN:
All I got to say from a service person stand point is every Master Spa I worked on is a POS! I am currently fixing a Down East (Master built spa) and it looks like it was engineered by blind monkeys. Got to love that Styrofoam insulation that is so loosely put is place its got to have some serious high "R" value (NOT). Cabinet so flimsy it shakes in the wind, shell thinner than plastic wrap...shall I go on?

Deron:
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