I was more concerned with the "70-80 dollars for a consumer to ship it just one way", and if those numbers were somewhere on our site. The warranty I know. I've thought about adding something to it to try and explain that we will attempt to take care of any warranty issues by phone and with pictures...but then, if it gets to the point where it's just not possible, someone will insist on it. It's almost always very easy to work with someone over a warrant issue, but every so often...well, it always amazes me the creativity of some attempted warranty fraud.
Like you, I have the weeds too. With hundreds of web pages, it's just not possible to be perfect.
I never take things the wrong way :-)...actually I love suggestions and criticism. It give me the opportunity to see things through someone elses eyes.
We've always taken anything back a customer doesn't want, or like. The only requirement is it has to be "unused" and in brand new re-sellable condition. The only thing we charge a restocking fee for is coverlifts as they ALWAYS have to be completely repackaged.