Welcome to our forum.
I am sorry You are having trouble, But after that last post... I believe one of your previous comments hit the nail on the head. I believe you said.." or maybe I am a beaactch..."Someone needs a nap..
let me see if I got this right... You purchased a spa because it fits your needs and you stated you were happy with both the spa and the dealership. You even said you loved the spa I believe. It is no surprise that you have water chemistry problems. I believe it is talked about often on this site with spa owners in the first 30 days. Most of the problems honestly are from customers using to much chemicals or simply paying to much attention to there spa, as well as new user heavy use. There are many ways to maintain a spa and many different chemicals. Stick with one system, Most of the problems I see are from people taking advice from to many cheifs and ending up using parts of 3 different systems. All would work but only if they are used seperatly. I believe they have been in contact with you and offered to test your water for free, and are trying to make it simple for you. So you buy your spa from them, they deliver the spa you bought and install it with all the accys and such as promised. Then you read a post on this forum by a Hot Springs salesman trying to slam Sundance by saying they may be going under and you get concerned. You now try to hold your dealer to a new contract after the fact that is just simply rediculous. Your pissed because you want to change the terms after the fact and want an addl warranty that was not discussed at the time of the purchase. Now due to a simple water quality issue in the first 30 days, and you trying to change the terms, You file a claim with the BBB, you rant on an open forum, You threaten to return your spa, you attempt to bait and gain support from others by making them think you could possible by a spa from them in the future. is there more??
After reading your last post as well, you didn't need to delete it?? I think your gripe is a legitimate one regarding the chem issues, and no 3 questions are not a lot!! Jeez I give people my home phone to call if they are having trouble when I am not here, but I don't believe it warrants returning the spa because of it. The second is they have been in business a very long time by the sounds of it, so they must do something right?I would think they would take care of you if you have a problem least one would hope. Curious are there any other complaints with the BBB??
I never tried to hold them to a new warranty, just honor the one they have. Want all the emails? Sounds like you are this dealer. If you are, you should have them?