We got a call from an upset customer the other day. Seems we sold them a new cover lift - their old one was a rusty mess- but when they came up to their beach house, it was not installed as promised.
Our techie has been going through some rough times with his health and his family, so we just figured he let this job slip through the cracks. When we asked him about it, he said he was sorry, but had not gotten to the job yet. He is an outside contractor, so he sets his own schedule, but is very reliable generally.
He put it at the top of the list and took care of it the very next day. Or so we thought - the customer came up for the weekend, and once again the old lift was there.
Our tech had gone to the wrong house. I went out yesterday and enjoyed some time on the beach as I drilled the old screws out, installed the new Watkins Upright to replace the Covermate III which was mostly rust, and then snapped some photos to email to the client to calm him down.
Now he's happy, totally glad that we took care of it and so forth - but the problem is: where is that other lift? My techie simply cannot recall which house he went to and installed it.
It had a HotSpring spa on the deck, it overlooked the beach, and it needed a new lift - but since he assumed he was at the right house, he didn't make any notes - mental or physical - which will help him remember who got the free lift!!
So somebody got a real nice Christmas present! As I say, our techie is a real good part of the team, and is just having some temporary life issues, so I'm not all that upset. I just would sure like to know who got that lift...
Oh the fun of owning a business....
8-)